PM Front Desk Supervisor

University of Houston; Houston, Northern (TX, KY); On-site; USD 22,000 - 25,000; Full time

Job summary

University of Houston-System is seeking an Overnight Front Desk Supervisor to guide hotel front desk operations and ensure guest service excellence in line with Hilton standards.

You will assign tasks to Guest Service Agents, Operators, and Bell attendants, monitor lobby traffic, and adjust staffing as needed. Responsibilities include resolving complaints, conducting pre-shift briefings, and evaluating performance for training opportunities.

Qualifications

• Requires a basic knowledge of grammar, spelling, punctuation and simple mathematical functions like percentages, ratios, etc.
• Attainment of a high school diploma or GED indicates readiness for these tasks.

Responsibilities

• Assign and instruct Guest Service Agents, Operators, Bell attendants in details of work and monitor lobby traffic to adjust staffing.
• Supervise front desk operations by completing daily checklists and determining room and rate availability.
• Resolve customer complaints by researching the situation and identifying effective resolutions.
• Lead daily pre-shift meetings and communicate information to staff for guest service aligned with Hilton standards.
• Monitor staff performance and recommend training when inconsistencies arise at the Front Desk.
• May perform duties of Front Desk Clerk when needed.
• Other related duties as assigned.

Skills

Guest service

Staff supervision

Education

High school diploma or GED

Job description

Department:Global Hospitality Leadership Salary:16.50

Provide guidance and leadership of the Hotel Front desk to ensure consistent quality of customer service is provided to all guest in accordance with Hilton standards.

• Assign and instruct Guest Service Agents, Operators, Bell attendants in details of work and monitor lobby traffic to make staffing adjustments.
• Supervise front desk operations by completing checklist of important daily tasks and determining room and rate availability.
• Resolve customer complaints by conducting thorough research of situation and the most effective resolutions.
• Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Hilton standards.
• Monitor performance of staff with performance evaluations and make recommendations for training when inconsistencies develop at the Front Desk.
• May perform the duties of Front Desk Clerk when needed.
• Performs other job-related duties as assigned.

Preferred qualifications: Has hotel experience, preferably with Hilton.

This is an OVERNIGHT position (11pm - 7am). Will be working weekends and holidays.

MQ: Requires a basic knowledge of grammar, spelling, punctuation and simple mathematical functions like percentages, ratios, etc. as might normally be acquired through attainment of a high school diploma or GED. Requires a minimum of one (3) year of directly job-related experience

All positions at the University of Houston-System are security sensitive and will require a criminal history check.

The University of Houston System and its universities are Equal Opportunity Institutions. Everyone is encouraged to apply.