PM Coordinator

Socket.dev; Houston (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Excellent Medical/Dental/Vision/Group

401k Company Match

PTO and Holiday Pay

Tuition Assistance

Fitness Membership Reimbursement

Job summary

Easy Ice is seeking a bright, highly motivated Preventative Maintenance Coordinator to join our onsite team. You will provide accurate and friendly information to Field Service Technicians and customers, coordinating preventative maintenance scheduling and service calls.

Responsibilities include creating and maintaining maintenance schedules, dispatching service requests, supporting technicians, and monitoring customer satisfaction while learning company protocols and using MS Office tools.

Qualifications

• High School Diploma or equivalent.
• Customer service experience required.
• Dispatch experience in field service is a plus.
• Proficient in Microsoft Excel and Outlook.
• Salesforce knowledge a plus.
• Ability to perform effectively in a fast pace environment.
• Ability to learn Company protocols and procedures.

Responsibilities

• Create and maintain preventative maintenance schedule
• Provide phone support to customers and internal staff
• Coordinates pay service agreements with Easy Ice customers
• Create and dispatch service calls to technicians supporting tech efficiency
• Follow up with customers regarding maintenance
• Update and coordinate maintenance plans
• Customer satisfaction monitoring
• Other duties as assigned

Skills

Customer service

Fast-paced environment

Learn procedures

Education

High School Diploma or equivalent

Tools

Microsoft Excel

Outlook

Salesforce

Job description

Easy Ice continues to grow and seeks a bright, highly motivated Preventative Maintenance Coordinator to join our team onsite. In this role, you work to provide the Field Service Technicians and customers accurate and friendly information regarding the coordination of various service and maintenance scheduling.

Responsibilities:

• Create and maintain preventative maintenance schedule
• Provide phone support to customers and internal staff
• Coordinates pay service agreements with Easy Ice customers
• Create and dispatch service calls to technicians supporting tech efficiency
• Follow up with customers regarding maintenance
• Update and coordinate maintenance plans
• Customer satisfaction monitoring
• Other duties as assigned

Qualifications:

• High School Diploma or equivalent
• Customer Service experience is required
• Dispatch experience- Field service industry a plus
• Proficient in Microsoft applications (Excel and Outlook)
• Salesforce software knowledge a plus
• Ability to perform effectively in a fast pace environment
• Ability to learn Company protocols and procedures

Benefits:

• Excellent Medical/Dental/Vision/Group Life
• 401k Company Match
• PTO and Holiday Pay
• Tuition Assistance
• Fitness Membership Reimbursement

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.

Easy Ice is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws.