Installation Coordinator

Socket.dev; Houston (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Excellent Medical/Dental/Vision/Group

401k Company Match

PTO and Holiday Pay

Fitness Membership Reimbursement

Growth opportunities

Team oriented culture

Job summary

Easy Ice is seeking an Installation Coordinator to own the customer experience during installation within a designated region. You will coordinate scheduling, verify requirements, source equipment, and liaise with sales, warehouse, and field service.

You will build relationships with internal and external partners, maintain accurate records, and ensure handoffs to Service Delivery and Accounting are smooth. This is a growth‑oriented role in a collaborative team.

Qualifications

• Education: Associates/Bachelor’s Degree or 2+ years of related experience.
• 3-5 years of experience in customer service role; track record of delivering high customer satisfaction.
• Experience collaborating with multiple departments within a company; strong computer and multi-line phone proficiency.

Responsibilities

• Coordinate scheduling of all install activities within a designated region.
• Validate install requirements with customers prior to scheduling.
• Assist in ensuring all install work complies with Easy Ice SOP; source equipment locally or via Easy Ice database.
• Proactively manage customer situations regarding timing and responsibilities.
• Communicate with customers and internal teams via email, apps and phone; maintain high service levels.
• Create and set up maintenance plans and ensure proper handoff information to Service Delivery and Accounting.

Skills

Customer service experience

Interpersonal skills

Multitasking

Communication skills

Education

Associates/Bachelor’s Degree

Tools

Salesforce

CRM software

Job description

Build your best future with the Easy Ice team- Cool Careers Start Here!

We’re a growing company that provides an all-inclusive commercial ice machine subscription to business owners nationwide. We’ve been changing our industry for the better since we started in 2009, and we’re not slowing down anytime soon. As a member of our team, you’ll be helping restaurants, bars, hospitals, hotels, and other businesses get the ice they need without spending a fortune or stressing out. We’ll invest in your professional development and overall quality of life because we know employee satisfaction is key to our success. Easy Ice doesn’t just want to be the #1 commercial ice machine solution in America—we also want to be one of the best places to work.

Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Easy Ice team and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What we offer

• Competitive pay
• Excellent Medical/Dental/Vision/Group Life
• 401k Company Match
• PTO and Holiday Pay
• Fitness Membership Reimbursement
• Hands on experience that promotes a growth-oriented culture
• Personal growth opportunities which encourages employees to “think outside the box”
• Challenging and meaningful work that fosters learning and development
• Fun fast-paced company culture and work environment
• Collaborative team environment to support and mentor each other
• Check us Out: Easy Ice

What you will do:

The Installation Coordinator position is responsible for owning the Easy Ice customer experience with all aspects of the installation process within a designated region. This position will serve as a liaison between sales team, warehouse, field service, and Easy Ice customers. This candidate must be energetic and enthusiastic and be able to forge necessary relationships among internal and external stakeholders.

How you will do it:

• Coordinates the scheduling of all install activities
• Validates with customer that all install requirements have been met prior to scheduling installs
• Assisting in confirming all Install work is completed to Easy Ice SOP
• Source equipment locally or through the Easy Ice data base
• Proactively manage customer situations regarding timing, work effort, customer responsibilities, etc.
• Effectively communicate with customers and internal departments (Sales Coordinator, Warehouse, FS Manager, and Lead Dispatcher) through email, applications and phone
• Uphold a high level of customer service and expectation with all customer interaction
• Understanding and knowledge of Salesforce, ability to maneuver within and obtain customer information
• Responsible for creating and setting up maintenance plans
• Ensuring that the account has all the proper information for the handoff to Service Delivery and Accounting
• Initiate work orders with service partners through Easy Ice and Easy Ice partner’s computer systems
• Operate, maintain, and deliver exceptional customer service
• Ability to multitask in a faced pace environment
• Perform other duties as assigned or requested
• Maintain positive office atmosphere/environment

What we are look for:

Education: Associates/Bachelor’s Degree or 2+ years of related experience

Experience:

• 3-5 years of experience in customer service role
• Demonstrated track record of delivering highest level of customer satisfaction
• Demonstrated track record of working effectively with employees in various departments of the company
• Working knowledge of computer programs and multi-line telephone systems

Other Desired Skills:

• Strong command of company’s customer service policies
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience
• A desire to continually increase your knowledge of the industries we serve; and, products, services and processes our company can produce
• Instinctive and skilled problem solver
• Excellent interpersonal skills
• Ability to communicate clearly and professionally, both verbally and in writing
• Ability to multi-task effectively
• Team-oriented

Work Environment and Physical Demands:

• Work primarily in an climate-controlled environment with minimal safety/health hazard potential
• Sedentary, sitting, walking, occasional lifting (overhead, waist level) from floor, bending, frequent near vision use for reading and computer use
• Sits for extended periods of time
• Must have sufficient visual acuity to be able to work, for prolonged periods of time, on a computer monitor

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.

Easy Ice is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws.