PM Account Compliance Supervisor

City-Wide-Facility-Solutions; Centennial (CO); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Dental insurance

Vision insurance

Life insurance

Flexible schedule

Retention bonuses

Car allowance

Job summary

City Wide Facility Solutions in Colorado is seeking a PM Account Compliance Supervisor to oversee quality control of general operations and boost client satisfaction. The Night Supervisor will work independently or with others across diverse facilities, reporting client concerns to management for prompt action.

The role requires strong communication, problem-solving, and leadership abilities, with a focus on maintaining service quality and following company guidelines.

Qualifications

• High school diploma or equivalent required.
• At least 3 years of management experience, coaching and leading a team across multiple locations.
• Building, facilities, janitorial or related industry experience a plus.
• Strong planning, organization, and attention to detail.
• Excellent communication and interpersonal skills.
• CRM experience preferred.

Responsibilities

• Develop and maintain productive relationships with Independent Contractors and in-house labor by communicating client priorities and solving problems.
• Review scope of work and ensure quality assurance per account to retain and win business.
• Communicate with Facility Services Manager daily for issues needing attention, including nightly recap via email/phone.
• Recommend IC work assignments, align with client standards and SLAs, and discharge if not meeting service levels.
• Manage inspections, customer complaints, requests, new client starts, or VIP treatment needs.
• Ensure compliance with client policies, approved tools/equipment usage.
• Perform other duties as necessary.

Skills

People management

Communication

Planning & organization

Attention to detail

CRM experience

Education

High school diploma or equivalent

Tools

CRM software

Job description

Do you have experience in building maintenance, janitorial or similar industries? Do you have strong management experience and good communication skills? Are you seeking a full-time evening shift position? If you answered yes, consider this great opportunity with City Wide! City Wide, the nation’s leading management company in the building maintenance industry, provides solutions to a wide range of issues clients face at their facilities. In this position, you will serve theCity Wide Facility Solutions - Colorado,one of more than 70 markets covered across the United States and Canada. Our mission at City Wide is to create a ripple effect by positively impacting the people and communities we serve.

Objective

PM Account Compliance Supervisor is responsible for the quality control of general business operations, increasing client satisfaction, and working productively with Independent Contractors (IC). The Night Supervisor must be able to work independently and with others, in any type of facility including but not limited to; industrial, manufacturing, office, medical, retail, etc. The Night Supervisor must also be able to exercise good judgment in reporting client concerns to management and seeking the involvement of others in order to best meet clients’ needs.

Essential Functions

• Develop and maintain productive, working relationships with Independent Contractors (IC) and In-House labor by communicating client priorities and collaborating on solving problems.
• Review scope of work and ensure quality assurance per account to retain existing business and gain new business.
• Communicate with Facility Services Manager daily for any issues that need immediate attention, including the nightly recap via email or phone message.
• Make recommendations for IC work assignments, manage to client standards and company guidelines and discharge if not meeting service level agreement.
• Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention.
• Ensure compliance with client policies & procedures, approved cleaning tools and equipment and their proper use.
• Other duties as necessary.

• High school diploma required or equivalent experience in commercial janitorial services industry.
• 3 years of prior experience in management; coaching, motivating, developing, and leading a team in multi-unit or locations.
• Building, facilities, janitorial or similar industry experience a plus!
• Strong planning, organization skills, and attention to detail.
• Excellent communication and interpersonal skills.
• Must be innovative and strive for continuous process improvement.
• CRM experience preferred.

Physical Demands

The physical demands are representative of requirements that must be met by an employee to successfully perform the essential functions of this job. Constant sitting, bending, standing, and walking. Ability to lift up to 25 pounds.

• Health insurance
• 401(k)
• Paid time off
• Dental insurance
• Vision insurance
• Life insurance
• Flexible schedule
• Retention bonuses
• Car allowance