(PM 3-11) Front Desk Team Member

Westin Dallas Downtown; Dallas (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hotel in Dallas is looking for a Front Desk Agent to provide guests with a memorable experience during their stay. Responsibilities include processing operational needs, addressing guest requests, and maintaining high quality standards. The ideal candidate should have excellent customer service skills and be able to manage requests efficiently. This role requires a hands-on approach and ensures that every guest interaction enhances their experience. Competitive compensation is offered for this position.

Qualifications

• Excellent customer service skills.
• Ability to manage guest requests efficiently.
• Strong attention to detail.

Responsibilities

• Create a safe workplace.
• Process operational needs.
• Address guest requests.
• Complete reports.
• Share highlights of the local area.

Job description

Position Type: Non-Management.

Position Summary:

The Front Desk Agent is responsible for providing guests with a memorable and unique experience during their stay. They will take the initiative to deliver a wide range of services that guide guests through their entire stay, including processing operational needs, addressing guest requests, completing reports, and sharing the highlights of the local area. The Front Desk Agent will be on their feet and moving around, taking a hands‑on approach to work, and ensuring that all transactions feel like part of the experience.

Key Responsibilities:

• Create a safe workplace.
• Follow company policies and procedures.
• Maintain confidentiality.
• Protect company assets.
• Uphold quality standards.
• Ensure uniform, personal appearance, and communications are professional.
• Process operational needs.
• Address guest requests.
• Complete reports.
• Share highlights of the local area.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.