Plumbing Team Lead

Logan A/C & Heat Services; Cincinnati (OH); Hybrid; USD 75,000 - 125,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

401(k) plan with match

Paid training & development

Career growth opportunities

Job summary

Logan Services is seeking a Plumbing Team Lead to blend strong technical plumbing skills with hands-on leadership. You will develop technicians, deliver outstanding customer experiences, and drive team performance across office and field settings.

You’ll coach, support operations, and oversee service calls while collaborating with dispatch and department leaders to ensure safety, quality workmanship, and achievement of business goals.

Qualifications

• Strong residential plumbing service and repair experience.
• Proven leadership, coaching, or mentoring ability.
• Commitment to quality workmanship, safety, and customer service.
• Excellent communication, organization, and problem-solving skills.
• Results-driven with accountability.

Responsibilities

• Lead, coach, and develop plumbing technicians and apprentices.
• Monitor team performance: conversions, sales, callbacks, customer satisfaction.
• Provide hands-on technical support, reviews, and coaching to improve quality.
• Lead weekly team training and conduct one-on-one meetings.
• Partner with Dispatch and other departments for scheduling and installs.
• Support recruiting, performance management, and continuous improvement initiatives.
• Run commissionable plumbing service calls while guiding the team.

Skills

Leadership

Plumbing

Coaching

Customer service

Team development

Job description

Lead the team. Elevate the customer experience. Drive results.

Are you an experienced plumber who is ready to take the next step in your career? We’re looking for a Plumbing Team Lead who can combine strong technical expertise with hands‑on leadership to develop technicians, deliver exceptional customer experiences, and drive team performance.

In this role, you’ll split your time between the office and the field, coaching technicians, supporting daily operations, and running plumbing service calls. You’ll partner with dispatch, other department leaders, and the Director of Plumbing to ensure our team delivers quality workmanship, operates safely, and meets business goals.

Who We Are

We’ve proudly served the Dayton area since 1969 and have grown into Columbus, Cincinnati, and Northern Kentucky. We’ve built that growth by being intentional about who we bring onto our team—and our customers feel the difference. At Logan Services, doing things the right way matters. We believe excellence comes from strong foundations, teamwork, and pride in what you do. We value integrity, continuous learning, and showing up for one another. People often come to Logan looking for a job and stay because they find a fulfilling career with opportunities to learn, grow, and excel.

Why Choose Logan Services?

• $75,000–$125,000 Earning Potential – Combine an annual salary and commissions to maximize your earning potential.
• Competitive Pay – Excellence is recognized and rewarded.
• Comprehensive Benefits – Medical, dental, and vision insurance; short- and long-term disability; voluntary life insurance; and 100% company-paid group term life and AD&D coverage.
• Work-Life Balance – Weekly PTO accrual, plus 24 hours of sick time.
• 401(k) Retirement Plan – Traditional 401(k) with a 4% company match and Roth contribution option.
• Bonus & Profit-Sharing Opportunities – Additional earning opportunities tied to individual and company performance.
• Paid Training & Development – Build confidence, sharpen your technical skills, improve customer conversations, and stay current with the latest plumbing technology
• Career Growth – We invest in our people and provide opportunities to grow your skills and career within Logan Services.

Our PARTE Values

Our culture is built around five core values:

P – People First – We believe every person matters. We lead with respect, compassion, and care for our team, customers, and communities.

A – Agile – We embrace change with courage and creativity. We stay flexible, forward-thinking, and ready to turn challenges into opportunities.

R – Radical Ownership – We take full responsibility for our actions, decisions, and outcomes. We don't just point to problems—we become the solution.

T – Teamwork – We lift each other up and win as one. Through trust, collaboration, and communication, we work together to deliver the best for our customers, our company, and each other.

E – Excellence – Good enough is never enough. We strive for greatness in everything we do and continually look for ways to improve.

What You’ll Do

• Lead, coach, and develop plumbing technicians and apprentices to reach their full potential.
• Monitor team performance, including conversion, average sale, callback rates, and customer satisfaction.
• Provide hands‑on technical support, job reviews, and coaching to improve quality and productivity.
• Lead weekly team training and conduct regular one‑on‑one meetings.
• Partner with Dispatch and other departments to ensure efficient scheduling and successful installations.
• Support recruiting, performance management, and continuous improvement initiatives.
• Run commissionable plumbing service calls while providing leadership and support to the team.

What We’re Looking For

• Strong residential plumbing service and repair experience.
• Demonstrated leadership, coaching, or mentoring ability.
• A commitment to quality workmanship, safety, and exceptional customer service.
• Strong communication, organization, and problem‑solving skills.
• A results‑driven mindset with the ability to hold yourself and others accountable.
• A passion for developing people and building a high‑performing team.

Why Join Us?

This is an opportunity to grow your leadership career while staying connected to the trade you know and love. You’ll have the ability to influence team performance, develop the next generation of plumbing professionals, and make a meaningful impact on our customers and business.

Equal Opportunity Employer

Logan Services, Inc. is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law.