Plumbing/Sewer Operations Coordinator

Bonfe Plumbing, Heating & Air Service, Inc.; South Saint Paul (MN); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical and Dental benefits

401k with employer match

Paid time off

Uniforms + shoe allowance

Paid training and career development

Job summary

Bonfe Plumbing, Heating & Air Service, Inc. is seeking an organized, proactive Operations Coordinator to keep our plumbing and sewer teams moving forward in St. Paul.

You will work with the Senior Director of Plumbing & Drains and department leaders to coordinate projects, maintain reporting, and improve communication. This role requires at least two years in operations support or project coordination. We offer a starting wage of $25–$35 per hour, medical and dental benefits, 401k with employer

Qualifications

• At least two years of experience in operations support, project coordination, administration, or leadership support.
• Exceptional organization, technical skills, and follow-through.
• Strong written and verbal communication skills.
• Experience with managers and following up on overdue commitments.

Responsibilities

• Track leadership commitments, department action items, and deadlines.
• Monitor EOS Rocks, major initiatives, and project progress.
• Follow up with leaders to ensure commitments are completed.
• Maintain department scorecards, dashboards, and KPI reports.
• Track ride-alongs, training, coaching activities, and other performance measures.
• Coordinate department projects from kickoff through completion.
• Identify delays, missing information, and potential roadblocks.
• Prepare meeting agendas, take notes, and distribute action items.
• Coordinate communication between leaders and departments.
• Help route and coordinate customer escalations.
• Maintain SOPs, workflows, and department documentation.
• Support department recognition, contests, training, and special initiatives.

Skills

Operations coordination

Project coordination

Reporting KPI

Communication

Multitasking

Spreadsheet skills

Tools

ServiceTitan

EOS

Dashboards

KPI reporting

Job description

BONFE - PLUMBING/SEWER OPERATIONS COORDINATOR

$25-35/HR STARTING WAGE | Full-Time | St. Paul, MN

Bonfe is looking for a highly organized, proactive Operations Coordinator to help keep our Plumbing and Sewer teams moving forward.

This position is ideal for someone who naturally brings order to a busy environment. A self-starter who can follow through without needing lots of direction and isn't afraid to respectfully remind leaders about commitments and deadlines.

You will work directly with our Senior Director of Plumbing & Drains and department leaders to coordinate projects, maintain reporting, improve communication, and ensure important initiatives don't lose momentum.

What You Can Expect:

• $25-35/hr Starting Wage
• Medical and Dental benefits with option of 100% Bonfe Paid Premium after 60 days of employment (optional Vision benefits available).
• 401k with GENEROUS Employer Match after first 6 months of employment.
• PAIDtime off.
• Uniforms provided + annual shoe allowance.
• PAIDtraining and career development opportunities.
• A FAMILY. This is last on the list because it's most important. We care about our team and expect you to bring that sameCAREwhen you join us. We do a lot more than just work together.You'll build life-long friendships at Bonfe.

Who We Are:

Founded in 1993, Bonfe is a family-owned business dedicated to helping homeowners with residential plumbing, heating, cooling, drain clearing, and electrical services. You've probably seen our trucks and our ads, but what you may not know is what it's like to be a part of a team like this. We treat you like familyand help you see what it means to be appreciated and to have a place to belong. We inspire ongoing training and education so that you can do your best work without cutting corners.

Be part of an organization which bases growth and future goals on a set of core values that include trust-based relationships, high ethical standards, and always providing superior customer service. Our business has been designed around making the lives of our customers easier, more enjoyable, and stress-free.

People often come to us looking for a job, they stay with us because they find a fulfilling career, room to grow, opportunities to excel, AND MORE!

What We Do:

We are a team of home service experts who go the extra mile to ensure peak performance for your home's plumbing, heating and air conditioning, and electrical systems.

WeDELIVER on our Core Values:

• PLAY TO WIN
• CARE ABOUT PEOPLE
• CONTINUOUSLY IMPROVE
• DO THE RIGHT THING

What You'll Do:

• Track leadership commitments, department action items, and deadlines.
• Monitor EOS Rocks, major initiatives, and project progress.
• Follow up with leaders to ensure commitments are completed.
• Maintain department scorecards, dashboards, and KPI reports.
• Track ride-alongs, training, coaching activities, and other performance measures.
• Coordinate department projects from kickoff through completion.
• Identify delays, missing information, and potential roadblocks.
• Prepare meeting agendas, take notes, and distribute action items.
• Coordinate communication between leaders and departments.
• Help route and coordinate customer escalations.
• Maintain SOPs, workflows, and department documentation.
• Support department recognition, contests, training, and special initiatives.

You'll Bring:

• At least two years of experience in operations support, project coordination, administration, or leadership support.
• Exceptional organization, technical skills, and follow-through.
• Strong written and verbal communication skills.
• Confidence working with managers and following up on overdue commitments.
• Ability to manage multiple priorities without losing track of the details.
• Strong spreadsheet, reporting, and documentation skills.
• Ability to work independently and identify what needs attention.
• Experience in home services, construction, or a service-based business is preferred.
• Experience with ServiceTitan, EOS, dashboards, or KPI reporting is a plus.

You'll Be Successful in This Role If You:

• Enjoy bringing structure and consistency to a fast-moving department.
• Take ownership instead of waiting to be told what to do next.
• Communicate clearly and professionally with people at every level.
• Can hold others accountable while maintaining strong working relationships.
• Notice when something is falling behind—and take action.
• Care about accuracy, execution, and continuous improvement.

This is an opportunity to play an important role in two major operational departments and help create the structure that allows our teams and leaders to succeed.

If you are organized, dependable, comfortable holding people accountable, and energized by turning plans into completed work, we would like to meet you.

Why Bonfe?

We're a trusted name in residential service. We believe in investing in people, offering opportunity for growth, and recognizing hard work. You'll join a team that values craftsmanship, hustle, and leadership.

Want to know more about who we are and what it's like to work with us? Scroll through some videos on our website: Bonfe.com

Any offer extended to a candidate will be contingent upon successful completion of pre-employment drug and background screening.

Bonfe is an Equal Opportunity Employer.