Plumbing Service Technician

gobravvo; Greensboro (NC); On-site; USD 28,000 - 50,000; Full time

Benefits offered by this job

In-house training

Career development programs

Job summary

Go Green Plumbing, Heating, Air & Electrical in Greensboro, NC is hiring a Plumbing Service Technician to diagnose and repair residential plumbing systems, perform service calls, and present options to homeowners. This full-time role offers a hybrid pay model with an hourly base rate and uncapped commission opportunities.

We value teamwork, ongoing training through our in-house academy, and a path for career growth.

Qualifications

• Demonstrated experience as a residential Plumbing Service Technician.
• Familiarity with local plumbing codes and the ability to work independently and as part of a team.
• Strong communication skills and the ability to present technical information clearly to homeowners.
• Clean, insurable driving record.
• Willingness to learn Nexstar service process; Nexstar experience not required.
• Experience with ServiceTitan is a plus; training is provided.

Responsibilities

• Run residential plumbing service calls diagnosing and repairing systems such as water heaters and fixtures.
• Follow established service processes to ensure customer satisfaction and safety.
• Present repair, upgrade, financing, and maintenance options to homeowners with clear communication.
• Collaborate with dispatch and customer service to ensure efficient service delivery.
• Maintain a clean, well-stocked service vehicle and participate in daily team meetings.
• Mentor apprentices as part of the in-house academy and pursue ongoing training.

Skills

Residential plumbing

Customer service

Communication skills

Troubleshooting

Tools

ServiceTitan

Job description

Plumbing Service Technician positions are available at Go Green Plumbing, Heating, Air & Electrical. As a leading provider of residential plumbing services, Go Green Plumbing, Heating, Air & Electrical is committed to delivering dependable, top-quality solutions for homeowners. This full-time role offers the opportunity to join a dynamic team dedicated to professional growth and customer satisfaction. Candidates interested in a role as a Plumbing Service Technician will find a supportive, growth-oriented environment at Go Green Plumbing, Heating, Air & Electrical.

Go Green Plumbing, Heating, Air & Electrical is a reputable, family-owned business that has rapidly expanded since its inception in 2015. With a strong emphasis on teamwork and continuous learning, the company has built a solid reputation for excellence in plumbing, heating, air, and electrical services. As a Plumbing Service Technician, you will play a critical role in maintaining the comfort and safety of residential clients by diagnosing and repairing a variety of plumbing systems while providing superior customer service. The company values technicians who are not only skilled in their craft but also effective communicators capable of educating homeowners about their options and building trust throughout the service process.

This role is ideal for individuals with proven experience in residential plumbing who are eager to advance their skills and career within a supportive company. Go Green Plumbing, Heating, Air & Electrical offers a comprehensive training program through its in-house academy, ensuring all Plumbing Service Technicians have access to ongoing education and professional development. The company’s compensation structure rewards both skill and effort, with a hybrid pay model that includes an hourly base rate and uncapped commission opportunities. This structure empowers Plumbing Service Technicians to maximize their earning potential based on performance and results.

As a Plumbing Service Technician at Go Green Plumbing, Heating, Air & Electrical, you will be part of a collaborative team that values open communication and mutual respect. Daily responsibilities include running plumbing service calls, diagnosing and repairing plumbing systems, presenting service options to homeowners, and working closely with dispatch and customer service teams. Technicians are expected to maintain a clean and well-stocked service vehicle, participate in regular team meetings, and mentor apprentices as part of the company’s commitment to fostering the next generation of skilled tradespeople.

Go Green Plumbing, Heating, Air & Electrical’s workplace culture emphasizes continuous improvement, with regular training sessions and career advancement opportunities for Plumbing Service Technicians. The company’s partnership with Nexstar provides access to industry-leading service processes, ensuring all team members deliver consistent, high-quality results. Plumbing Service Technicians with a competitive drive and a desire to be recognized and rewarded for their achievements will find Go Green Plumbing, Heating, Air & Electrical to be a place where hard work is valued and compensated accordingly.

Working in Greensboro, NC, offers Plumbing Service Technicians the chance to serve a vibrant community while enjoying the benefits of a company that prioritizes personal growth and professional satisfaction. Go Green Plumbing, Heating, Air & Electrical is committed to maintaining an inclusive, team-oriented environment where all employees have the resources and support needed to succeed.

Plumbing Service Technician - Summary

• Perform residential plumbing diagnostics, repairs, and service calls as a Plumbing Service Technician.
• Deliver top-quality customer service by clearly presenting options and solutions to homeowners.
• Work as part of a supportive, growth-focused team at Go Green Plumbing, Heating, Air & Electrical.

Duties & Responsibilities

• Run residential plumbing service calls, diagnosing and repairing various plumbing systems including water heaters, fixtures, and gas lines.
• Follow established service processes to ensure customer satisfaction and adherence to industry standards.
• Present repair, upgrade, financing, and maintenance plan options to homeowners, ensuring clear communication at every step.
• Collaborate with customer service and dispatch teams to ensure efficient service delivery as a Plumbing Service Technician.
• Maintain a clean, well-stocked service vehicle and uphold company standards for appearance and safety.
• Participate in daily team meetings, ongoing training sessions, and mentor apprentices from the in-house academy.

Salary & Benefits

• Hybrid pay model with hourly base rate and uncapped commission opportunities.
• Transparent and simple commission structure with no deductions from total revenue for Plumbing Service Technicians.
• Comprehensive in-house training and career development programs.
• Supportive team culture with recognition for high performance and career advancement opportunities.

Qualifications & Requirements

• Demonstrated experience as a residential Plumbing Service Technician with strong troubleshooting abilities.
• Familiarity with local plumbing codes and the ability to work independently and as part of a team.
• Strong communication skills and the ability to present technical information in a clear, accessible manner.
• Clean, insurable driving record required for the Plumbing Service Technician role.
• Willingness to learn and follow the Nexstar service process; previous Nexstar experience is not required.
• Experience with ServiceTitan is a plus; training is available for all Plumbing Service Technicians.

Ideal Candidate Snapshot

• Experienced in residential plumbing service with a commitment to continuous improvement.
• Competitive, motivated, and dedicated to providing excellent customer service as a Plumbing Service Technician.
• Enjoys working in a fast-paced, team-oriented environment and mentoring others in the field.
• Interested in maximizing earning potential through a transparent commission structure.

Other Relevant Information

• Go Green Plumbing, Heating, Air & Electrical is an equal opportunity employer and values diversity in its workforce.
• The company is a Nexstar member, offering access to best practices and industry-leading training for Plumbing Service Technicians.
• Position is full-time, with service calls taking place throughout the local community.