Plumbing Service Technician

Ultimate Heating & Air, Inc; El Paso (TX); On-site; USD 25,000 - 55,000; Full time

Benefits offered by this job

Company vehicle

Uniforms provided

Medical, dental, and vision insurance

401(k) with company match

Paid Time Off & Holidays

Training pay

Job summary

Ultimate Heating, Air & Plumbing is seeking a Plumbing Service Technician who delivers high-quality service and creates excellent customer experiences on every call. The role involves diagnosing and resolving plumbing issues, educating customers, and representing the company with professionalism from start to finish.

You will perform residential and light commercial repairs and installations, maintain safety standards, and document job details while building trust with customers through clear

Qualifications

• 21+ years old with a valid driver's license and insurable record.
• Apprentice or Journeyman Plumbing License (Required).
• Plumbing experience: 2+ years (Required).
• Strong mechanical aptitude and attention to detail.
• Knowledge of plumbing systems, codes, and safety standards.
• Strong communication and customer service skills.
• Ability to pass a background check and pre-employment drug screen (including marijuana).

Responsibilities

• Diagnose and resolve plumbing issues on residential and light commercial sites.
• Educate customers and recommend solutions.
• Represent the company with professionalism and confidence.
• Perform repairs and installations with high-quality workmanship.
• Explain issues and solutions clearly to customers.
• Build trust with customers through clear communication and professionalism.

Skills

Mechanical aptitude

Customer service

Professional communication

Education

Apprentice or Journeyman Plumbing License

Job description

Deliver Excellence. Solve Problems. Build Customer Trust.

At Ultimate Heating, Air & Plumbing, we've spent over 20 years building a reputation for excellence in the Boise Valley - and we're continuing to grow.

We're looking for aPlumbing Service Technicianwho takes pride in their work, delivers high-quality service, and creates strong customer experiences on every call.

This role is critical to our success - you are the face of the company in the home, responsible for solving problems, building trust, and representing our standard of excellence.

If you are driven, accountable, and customer-focused, this is your opportunity to join a high-performing team.

What You'll Get

• Pay:$18.00 - $40.00 per hour (Training Pay)
• Performance-based earning
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid Time Off & Holidays

Tools & Support:

• Company vehicle, phone, and iPad
• Company-provided uniforms
• Fully stocked support and resources

Growth & Development:

• In-house training school
• Ongoing technical and customer service training

Team & Culture:

• Strong team environment focused on performance and accountability
• Company events, bonuses, and perks (Boise Hawks tickets, team outings)
• Year-round work and career stability

The Role (What You'll Own)

This is not just fixing plumbing issues - this is aboutdelivering a professional, high-quality customer experience from start to finish.

You will:

• Diagnose and resolve plumbing issues
• Educate customers and recommend solutions
• Represent the company with professionalism and confidence

Key Responsibilities

Service & Technical Execution:

• Perform residential and light commercial plumbing repairs and installations
• Diagnose issues accurately and provide effective solutions
• Complete jobs efficiently while maintaining high-quality workmanship

Customer Experience:

• Build trust with customers through clear communication and professionalism
• Explain issues and solutions in a way customers understand

Performance & Accountability:

• Take ownership of job performance and results
• Maintain productivity, efficiency, and quality standards
• Continuously improve through feedback and coaching

Standards & Consistency:

• Maintain clean and organized job sites
• Accurately document job notes and service details
• Follow all company processes, procedures, and safety protocols
• Communicate effectively with dispatch, management, and team members
• Support team goals and contribute to a positive work environment

What We're Looking For

• 21+ years old with a valid driver's license and insurable record
• Ability to pass a background check and pre-employment drug screen (including marijuana)Plumbing experience:
• Apprentice or Journeyman plumbing license:Required
• Strong mechanical aptitude and attention to detail
• Knowledge of plumbing systems, codes, and safety standards
• Strong communication and customer service skills
• Ability to work independently and manage time effectively

Important:

• This is acustomer-facing role - professionalism and communication are critical
• You will be expected to deliver bothtechnical excellence and customer experience
• Success in this role comes fromownership, accountability, and consistency

Experience:

• Plumbing:2+ years (Required)

License/Certification:

• Apprentice or Journeyman Plumbing License (Required)