Plumbing Service Technician

alphanumeric; Denver (CO); On-site; USD 60,000 - 80,000; Full time

Job summary

Pasterkamp Heating and AC Co is looking for Plumbing Service Technicians in Denver, CO. This role involves performing diagnostics and maintenance in residential and commercial settings, aiming for exceptional craftsmanship and customer satisfaction. Join a family-owned company I offering competitive pay, benefits, and professional growth opportunities.

Benefits

Employer-paid health insurance

401(k) with 4% company match

Paid certifications and training

Paid vacation and holidays

Flexible rotating schedule

Qualifications

• Proven field service experience in plumbing.
• Ability to diagnose and repair plumbing systems to code.
• Physical ability to perform plumbing tasks.

Responsibilities

• Diagnose, repair, and maintain plumbing systems.
• Achieve KPIs including billing efficiency and customer satisfaction.
• Complete service reports and communicate with supervisors.

Skills

Communication

Customer Service

Diagnosis

Education

Plumbing Licensure

Job description

Drive Plumbing Excellence - Join Pasterkamp Heating and AC Co as a Plumbing Service Technician!

Job Title:Plumbing Service Technician
Company Name:Pasterkamp Heating and AC Co
Salary:$25-$45/hour (based on Technician Level I, II, III) + performance-based commissions + 2% lead turnover commissions
Reports To: Plumbing Operations Manager
Location: Field Operations - Denver, CO

Job Overview:
Pasterkamp Heating and AC Co is seeking skilled and motivated Plumbing Service Technicians to join our trusted and growing team in Denver, Colorado. As a key member of our service and maintenance department, you'll perform expert plumbing diagnostics, repairs, and maintenance in residential and light commercial environments. This is a career-building opportunity to contribute to a department striving to set the industry standard for "better practices," quality craftsmanship, and customer satisfaction. You'll work alongside a team that values professionalism, ongoing development, and a positive work culture.

Who We Are:
Pasterkamp Heating and AC Co has proudly served the Denver area for decades, earning a reputation for technical excellence, reliability, and community leadership. As a family-owned and operated company, we are committed to fostering long-term careers, offering industry-leading pay, benefits, and professional growth. 2025 marks a year of strategic focus on service and maintenance, and our plumbing team plays a vital role in delivering the exceptional quality our customers expect.

Responsibilities Include but Are Not Limited To:

• Service & Quality
  • Accurately diagnose, repair, and maintain plumbing systems in residential and light commercial applications.
  • Perform first-call completions whenever possible, adhering to high company quality standards.
  • Maintain 100% compliance with local, state, and federal plumbing codes and safety requirements.
  • Manage warranty callbacks with the same attention to detail as new service requests.
• Customer Satisfaction & Communication
  • Deliver 100% customer satisfaction through exceptional service and communication.
  • Address customer concerns professionally and ensure all solutions align with company guidelines.
  • Promote maintenance agreements (SA renewals) and educate customers on plumbing best practices.
• Serve as a team leader, setting the tone for service quality and professionalism.
• Collaborate with service management and peers to coach and mentor fellow technicians.
• Participate in team training workshops and promote a positive, team-first work culture.
• Performance & Accountability
  • Achieve KPIs including:
    • Billing Efficiency ≥ 75%
    • $200 per hour sales productivity
    • Warranty callback ratio ≤ 1%
    • 1st-call completion rate ≥ 95%
    • SA renewal rate ≥ 85%
    • Minimum 1 lead/15 calls
    • Customer satisfaction rating ≥ 9.0
    • 100% vehicle inventory accountability
  • Maintain compliance with company image and vehicle standards.
• Administrative & Compliance
  • Accurately complete service reports and submit required documentation on time.
  • Attend all required safety workshops, service meetings, and training programs.
  • Maintain clear communication with supervisors regarding service issues and performance metrics.
• Professional Development
  • Attend all company-sponsored technical training.
  • Work toward achieving Journeyman or Master Plumbing License as part of career development.
  • Take initiative in personal skill growth and leadership within the department.

Qualifications:

• Proven field service experience in plumbing, across various system types.
• Ability to diagnose, maintain, and repair plumbing systems to code.
• Strong communication and customer service skills.
• Physical ability to perform plumbing tasks including lifting 50 lbs., kneeling, working on ladders, and in variable environments.
• Valid driver's license with clean driving record.
• Plumbing licensure preferred; willingness to pursue additional certifications encouraged.
• Positive mental attitude, commitment to team success, and alignment with company values.
• Compensation & Incentives
  • Competitive hourly wage: $25-$45/hour, based on technician level (I, II, III)
  • 2% commission on sales leads turned over
  • Weekly pay with performance-based incentives and bonuses
• 100% employer-paid employee health insurance
• Dental and vision insurance (employee paid)
• Monthly safety meetings, OSHA training, and PPE provided
• 401(k) with 4% company match
• Paid certifications and continuing education opportunities
• Mentorship and career advancement programs
• Work-Life Balance
  • Paid vacation, sick time, and holidays
  • Rotating after-hours schedule with no Sunday work
  • Supportive, family-oriented company culture
• Team Culture
  • Team-building events, company parties, and community involvement
  • Open communication and collaborative work environment

Work Schedule:

• Monday-Friday | 7:30 AM - 4:00 PM
• Rotating after-hours shift (4 PM-8 PM) once per week
• One Saturday shift (8 AM-12 PM) every 6 weeks
• No Sunday work

Work Location:

• Denver, Colorado - Field operations

Equal Opportunity Employer:

Pasterkamp Heating and AC Co is an equal opportunity employer committed to diversity, inclusion, and creating a workplace where everyone is valued. Qualified applicants will be considered without regard to race, age, gender, religion, sexual orientation, or other protected characteristics.

Ready to build your career with Denver's trusted HVAC & Plumbing leader?

Join Pasterkamp Heating and AC Co and make 2025 your most rewarding year yet! Apply today and let's grow together!