Plumbing Service Manager - Lead & Grow a High-Impact Team

American Air & Heat, Inc; Sanford (FL); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive pay

Full benefits

Leadership role

Job summary

American Air and Plumbing in Sanford, FL is seeking a Plumbing Service Manager to lead our team of Service Technicians in Sanford. If you're a hands-on leader who can coach a crew, hit the numbers, and keep customers coming back, we want to talk to you.

You will drive performance on revenue, KPIs, and customer satisfaction, while mentoring technicians, coordinating dispatch, and ensuring safety and service quality.

Qualifications

• 3+ years of management or sales experience in the service industry.
• Proven track record in team development, sales/operations, and customer service.
• A leader who holds people accountable and earns respect in the field.
• Strong business sense, organization, and follow-through.
• Intermediate skills in MS Office, including Excel and PowerPoint.
• Ability to lift ~50 lbs and travel 25-50% for training and meetings.
• Flexibility to work extended hours, weekends, and holidays when needed.
• Background in plumbing, HVAC, or electrical.
• Experience with ServiceTitan.

Responsibilities

• Lead, coach, and develop a team of Plumbing Service Technicians to hit daily, weekly, and monthly targets.
• Drive performance on key metrics: revenue, close rate, KPIs per work order, and customer satisfaction.
• Provide field coaching, ride-alongs, and customer service training using the Nexstar Service System.
• Recruit, train, and retain top technician talent.
• Partner with dispatch to match the right tech to the right call.
• Run high-energy team meetings and report team performance at daily huddles.
• Manage team schedules, payroll, ticket turn-in, and truck inventories.
• Resolve customer issues quickly and professionally.
• Support techs on ServiceTitan and keep safety and compliance standards high.
• Work alongside the HVAC Branch Manager to execute business strategy.

Skills

Management experience

Sales operations

Customer service

Accountability

MS Office

Travel ability

ServiceTitan

Tools

ServiceTitan

Job description

American Air and Plumbing in Sanford, FL is seeking a Plumbing Service Manager to lead our team of Service Technicians in Sanford. If you're a hands-on leader who can coach a crew, hit the numbers, and keep customers coming back, we want to talk to you.

You will drive performance on revenue, KPIs, and customer satisfaction, while mentoring technicians, coordinating dispatch, and ensuring safety and service quality.