Plumbing Service Manager - Aurora, CO

Aksarben Heating, Air Conditioning, Plumbing; Aurora (IL); On-site; USD 95,000 - 105,000; Full time

Job summary

An established industry player is seeking a Plumbing Service Manager to lead a dedicated team of technicians in providing exceptional plumbing services. This role involves training, scheduling, and supervising staff, ensuring high-quality service delivery for both commercial and residential clients. You will be at the forefront of operations, resolving customer issues, and maintaining service excellence. With a competitive salary and a comprehensive benefits package, this position offers opportunities for professional growth and community engagement. Join a company that values its employees and gives back to the community through various partnerships.

Benefits

Company Vehicle with Fuel Card

Employee provided cell phone & laptop

Comprehensive benefits package

401(k) plan with company match

13 days paid time off

Annual bonus opportunity

Quality training programs

Discount Programs

Community engagement opportunities

Qualifications

• 6-8 years of plumbing experience required.
• Strong leadership and communication skills are essential.

Responsibilities

• Supervise and train technicians for effective plumbing service.
• Resolve customer complaints to ensure satisfaction.
• Conduct site surveys and assist in data collection.

Skills

Leadership

Communication Skills

Negotiation Skills

Mathematical Skills

Technical Support

Education

High School diploma or GED

Job description

Company Name

ARS-Rescue Rooter

Overview

We have an exciting career opportunity for an ambitious, team-oriented professional who is interested in joining our team as a Plumbing Service Manager. As the Plumbing Service Manager, you will be responsible for the training, development, scheduling, and supervision of technicians to effectively provide commercial and/or residential plumbing service, repair, and installation for customers.

We offer

• $95,000 - $105,000 base salary
• Annual bonus opportunity
• Company Vehicle with Fuel Card
• Employee provided cell phone & laptop
• Comprehensive benefits package including medical, dental, vision & life insurance
• $5 a week medical plan option
• 401(k) plan with company match
• 13 days paid time off and 8 paid holidays
• Quality, comprehensive training programs
• Opportunities for advancement
• Discount Programs with our partnered accounts (Childcare, personal cell phone, etc.)
• Opportunity to give back to your community through partnership with St. Jude Children’s Research Hospital, The Tim Tebow Foundation, ARS Cares Program, and More!

Responsibilities

• Supervise and delegate service employees, which includes assisting in hiring and disciplining of employees, scheduling employees, setting work priorities, conducting staff meetings, counseling and training employees, completing time sheets, evaluating performance and supervising work assignments to ensure effective operations.
• Coach and motivate technicians to work at their maximum productivity; coaches, trains and develops technicians to increase work and sales skills.
• Provide technical support to the field via radio, telephone, and/or at job sites.
• Review and audit technician paperwork daily; ensures that all equipment is in proper operating condition, to include maintaining high quality appearance of vans and equipment.
• Oversee the dispatch function for our plumbing service techs to ensure the appropriate technician is selected based on customer needs.
• Provide technical support for the plumbing technicians.
• Resolve customer issues and complaints to ensure customer satisfaction.
• Assist the general manager with data collection and report preparation.
• Conduct site surveys.
• Review payroll records to ensure that technicians are paid properly.

Qualifications

• High School diploma or general education degree (GED).
• 6 - 8 years of plumbing experience.
• California Plumbing License is a plus.
• Proven success leading a team to achieve branch/corporate objectives.
• Working knowledge of general industry standards and plumbing is a plus.
• Strong computer and mathematical skills required.
• Excellent negotiation, communication and presentation skills.
• Ability to understand the effects of economic, financial and market conditions on the business.
• Able to operate in a dynamic, fast-paced environment and adapt to a changing environment.
• Ability to think both strategically and execute against day-to-day objectives.

If you are interested in joining our team, please apply today!