HVAC Warranty Specialist — On‑Site Diagnostics & Coverage

Minneapolis Saint Paul Plumbing Heating Air, Inc.; Woodbury (MN); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive pay

Medical & Dental

Paid vacation and holidays

Life Insurance & Long-Term Disability

401K with Profit Sharing

Paid training and ongoing professional

Company-provided uniforms and iPad

Cell phone reimbursement

Job summary

MSP Plumbing Heating Air is seeking a Warranty Specialist with 2+ years of residential HVAC service experience. You’ll own warranty calls in the field—diagnosing issues, determining coverage, and ensuring every customer feels taken care of on-site with support from an in-house claims team.

If you’re a skilled communicator who thrives on solving the tricky problems and you want ownership without burnout, this role offers steady hours, a family-owned culture, and a path to grow with a locally

Qualifications

• 2+ years of residential HVAC service experience.
• Able to explain coverage decisions clearly to customers.
• Valid driver’s license and clean driving record.

Responsibilities

• Serve as the primary point of contact for residential warranty calls across the Twin Cities metro.
• Diagnose equipment issues and determine manufacturer warranty coverage and eligibility.
• Coordinate with our in-house warranty support team, who handle claims processing and manufacturer paperwork.
• Communicate clearly with customers about what’s covered, what isn’t, and what happens next.
• Fill in with service and maintenance calls when warranty volume is light, keeping your skills sharp across the board.
• Represent MSP with professionalism and the 5-star experience our customers expect.

Skills

HVAC experience

Diagnostics

Warranty terms familiarity

Communication

Self-starter

Job description

2+ Years of HVAC Service Experience Required

Tired of being just another truck on the schedule?

As our Warranty Specialist, you’ll own every warranty call in the field - diagnosing the issue, determining coverage, and making sure the customer feels taken care of on-site. You’ll have an in-house warranty support team handling claims processing and paperwork, so you can stay focused on the technical work. When warranty calls are light, you’ll roll into service and maintenance work, so no two days look the same.

A role with real ownership, built for a tech who likes solving the tricky stuff.

What Makes MSP Different

Your Family Comes First - Period.

We mean it. Soccer games, school plays, family dinners - you’ll be there. We build schedules around the reality that our techs are parents, partners, and people with lives outside of work. This isn’t a perk. It’s part of our culture.

No Overnight On-Call. Ever.

Your nights are yours. We don’t believe in burning out our technicians with middle-of-the-night calls. When your shift is done, it’s done.

Locally & Independently Owned

Not a franchise. Not private equity-backed. MSP is a family business approaching 4th generation ownership - that kind of continuity says everything about how we operate. Your feedback actually reaches the people who make decisions, and you’ll know your leaders by name.

Who We’re Looking For

You’re an experienced residential HVAC tech who’s sharp on diagnostics and comfortable navigating manufacturer warranty processes. You communicate clearly with customers - especially when delivering news about what is and isn’t covered - and you take pride in resolving issues the right way the first time.

• 2+ years of residential HVAC service experience
• Strong diagnostic skills with the ability to clearly document findings
• Familiarity with manufacturer warranty terms and coverage guidelines (or a willingness to learn them quickly)
• Patient, clear communicator who can explain coverage decisions without leaving customers frustrated
• Comfortable coordinating with our in-house warranty support team to keep claims moving smoothly
• A self-starter mindset with a desire to keep growing
• Valid driver’s license and clean driving record

  What You’ll Do

• Serve as the primary point of contact for all residential warranty calls across the Twin Cities metro
• Diagnose equipment issues and determine manufacturer warranty coverage and eligibility
• Coordinate with our in-house warranty support team, who handle claims processing and manufacturer paperwork
• Communicate clearly with customers about what’s covered, what isn’t, and what happens next
• Fill in with service and maintenance calls when warranty volume is light, keeping your skills sharp across the board
• Represent MSP with professionalism and the 5-star experience our customers expect

  Your Benefits Package

• Competitive pay
• Medical & Dental - paid for by the company
• Paid vacation and holidays
• Life Insurance & Long-Term Disability
• 401K with Profit Sharing
• Paid training and ongoing professional development
• Company-provided uniforms and iPad
• Cell phone reimbursement

  About MSP Plumbing Heating Air

  We’re a locally owned Twin Cities company built on the belief that taking care of our people leads to taking care of our customers. Our core values aren’t wall art - they show up every day in how we treat each other:

• Commitment - delivering exceptional service and making sure our customers feel valued every step of the way
• Family Feeling - a welcoming environment that extends to our employees and customers alike
• Success for All - building a culture where our team, customers, and community can all thrive
• Transparency - honest, open communication so customers always know what’s going on
• Better Together - working as a unified team and drawing on each other’s strengths
• Keep Moving Forward - always growing and innovating to improve the customer experience

Ready to join a company that has your back?

Apply now: mspplumbingheatingair.com/careers/

Equal Opportunity Employer, including disabled and veterans.