Plumbing Service Leader: Develop Techs, Drive Results

@ Central Plumbing; North Richland Hills (TX); On-site; USD 90,000 - 115,000; Full time

Job summary

Schrader Plumbing in North Richland Hills, TX seeks an experienced Plumbing Service Manager to lead and develop service technicians, drive performance, and deliver outstanding customer experiences. You will coach teams, monitor KPIs, and partner with leadership to improve operations and profitability.

The role requires 2–3 years of leadership in plumbing, Journeyman license, and strong communication. A results-driven manager who thrives in a fast-paced environment will excel.

Qualifications

• 2–3 years leadership experience in plumbing.
• Licensed Journeyman with strong service plumbing knowledge.
• Experience coaching, training, and developing service technicians.
• Strong understanding of KPIs, revenue goals, labor efficiency, and service department performance.
• Experience with ServiceTitan or a similar CRM/service management system.

Responsibilities

• Lead, coach, train, and develop Plumbing Service Technicians.
• Conduct weekly training focused on technical, communication, customer service, and sales skills.
• Hold weekly 1:1 meetings with technicians to review KPIs, goals, and performance.
• Monitor revenue, conversion rates, average tickets, memberships, lead turnover, productivity, and gross margins.
• Conduct technician ride-alongs and provide hands-on coaching and field support.
• Review service calls, job photos, invoices, and completed work to ensure quality and local plumbing code compliance.
• Coach technicians on presenting repair and replacement options to customers.
• Assist technicians in the field with troubleshooting and closing jobs when needed.
• Monitor daily workload, backlog, cancellations, and technician availability to maximize productivity.
• Manage technician PTO requests and on-call rotations.
• Ensure customer concerns are addressed promptly and professionally.
• Support technician recruiting, onboarding, training, and retention.
• Ensure company vehicles are properly maintained, clean, organized, and ready for service.
• Assist with price book updates and department level process improvements.
• Maintain accurate documentation and ensure technicians complete required paperwork on time.
• Create a positive, accountable work environment where employees can succeed and customers receive exceptional service.

Skills

Leadership experience

Plumbing expertise

Coaching & training

KPIs & revenue goals

Customer service

ServiceTitan

Communication

Education

Journeyman license

Job description

Schrader Plumbing in North Richland Hills, TX seeks an experienced Plumbing Service Manager to lead and develop service technicians, drive performance, and deliver outstanding customer experiences. You will coach teams, monitor KPIs, and partner with leadership to improve operations and profitability.

The role requires 2–3 years of leadership in plumbing, Journeyman license, and strong communication. A results-driven manager who thrives in a fast-paced environment will excel.