Plumbing Service Lead

Same Day Water Heaters, LLC; Austin (TX); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

Health Insurance

PTO

Bonus Opportunities

Vehicle Allowance

Company Vehicle

Job summary

Same Day Water Heaters, LLC is seeking a skilled Plumbing Service Lead to guide a team of plumbers and sales associates as they install water heaters and fixtures. You will oversee performance, track sales goals, and drive ongoing training to ensure top-notch service.

You will mentor field staff, ensure accurate paperwork, manage workflow to meet deadlines, and coach team members for improvement. This fast-paced role requires strong leadership, communication, and experience with dispatching

Qualifications

• Journeyman plumber license or higher is required.
• Ability to lead plumbers and sales associates effectively.
• Strong written and verbal communication skills.
• Proficiency with MS Office for documentation and reporting.
• Experience with dispatching software is preferred.

Responsibilities

• Instruct, coach and manage a staff of plumbers and sales associates.
• Track sales goals and set targets for customer service and performance.
• Oversee training and ongoing development of the plumbing team.
• Ensure tasks are completed accurately and in a timely manner.

Skills

Plumbing license

Team leadership

MS Office

Customer service

Communication skills

Dispatch software

Tools

MS Office

Job description

Same Day Water Heaters is a growing plumbing company, and we credit this to our commitment to taking care of our employees - who take care of our customers. Come join the Same Day Water Heaters team if you are seeking to grow professionally and enjoy a fast-paced working environment.

We are seeking to hire a skilled Plumbing Service Lead who can instruct, coach, and manage a staff of plumbers and sales associates as they install water heaters and plumbing fixtures. This role will also be tasked with overseeing the activities and performance of your plumbing team by tracking sales goals, setting individual sales and customer service targets, and facilitating the ongoing training of your team.

Requirements

Same Day Water Heaters is a growing plumbing company, and we credit this to our commitment to taking care of our employees - who take care of our customers. Come join the Same Day Water Heaters team if you are seeking to grow professionally and enjoy a fast-paced working environment.

We are seeking to hire a skilled Plumbing Service Lead who can instruct, coach, and manage a staff of plumbers and sales associates as they install water heaters and plumbing fixtures. This role will also be tasked with overseeing the activities and performance of your plumbing team by tracking sales goals, setting individual sales and customer service targets, and facilitating the ongoing training of your team.

Requirements

• Ensure tasks being completed accurately and in a timely manner by field and operational personnel
• Manage workflow by monitoring plumbers to make sure all jobs are complete with accurate paperwork and positive customer service
• Provide estimations for tankless water heater installations and non-standard plumbing jobs as needed
• Communicate proactively with management often
• Maintain positive associate morale
• Perform general clerical duties (e.g., copying, faxing, mail distribution, filing, etc.)
• Answer phones and resolve customer conflicts when needed
• Attend conference calls and update management on status of key processes
• Ability to coach plumbers and associates in need of job improvement and document if needed
• Perform all other related duties as assigned
• All job offers are contingent on the successful completion of a stringent background check prior to employment

Core Competencies

• A Journeyman or above license in plumbing
• Ability to successfully lead a team of plumbers and sales associates
• Good analytical, written and verbal skills
• Proficient in MS Office
• Strong attention to detail and excellent organizational skills required
• Able to multi-task in a fast paced and deadline driven environment
• Able to maintain professionalism and a positive service attitude always
• Attendance and punctuality are extremely important to lead the team by example
• Experience working with dispatching software

Benefits

• 75k starting annual salary
• Health, Dental, Vision, and Life Insurance
• Paid time off (PTO) and Paid Holidays
• Mid-year and annual bonus opportunities based on job performance and company profitability
• Negotiable: Vehicle allowance /Company Vehicle