Plumbing Service Apprentice

Hiller Plumbing, Heating, Cooling & Electrical; Dickson (TN); On-site; USD 22,041 - 34,440; Full time

Benefits offered by this job

Medical, Dental & Vision insurance

Company paid life insurance

Paid holidays

Long and Short-term disability

Job summary

Hiller Plumbing, Heating, Cooling & Electrical is hiring for a plumbing position in Dickson, Tennessee. Responsibilities include providing exceptional customer service and ensuring quality plumbing service to maintain the highest standards.

The ideal candidate will have at least a high school diploma and preferably experience in plumbing, with a strong focus on teamwork, customer satisfaction, and safety regulations. Benefits include health insurance and bonuses for performance.

Qualifications

• Two years’ plumbing experience preferred but not required.
• Valid driver's license approved by the company’s insurance.
• Ability to read and interpret blueprints, plans, and manuals.

Responsibilities

• Create a positive customer experience while ensuring service quality.
• Assist in plumbing inspections and communicate findings.
• Safely operate drain cleaning and inspection equipment.

Skills

Customer service skills

Attention to detail

Organizational skills

Analytical skills

Education

High School diploma or GED

Training from Total Tech or similar

Job description

Salary

$16 - $25 an hour

Benefits

• Medical, Dental & Vision insurance
• Long and Short-term disability
• Company paid $50,000 life insurance
• Company paid vacation
• Paid holidays
• Medical Flex Spending accounts – Family care

Responsibilities

• Create a care culture.
• Create a positive customer experience by completing calls correctly the first time with quality and care to applicable codes and to Hiller standards to avoid refunds and recalls ensuring customer satisfaction.
• Assist in adjusting, repairing, and replacing sewage and sump pumps.
• Assist in completing all plumbing service calls to applicable codes.
• Assist in thorough and accurate plumbing inspection including Health & Safety Checklist and communicate findings and recommendations to the client in a written option sheet.
• Assist in repair of drain, sewer, and water lines.
• Assist in the completion of all required documentation on services including checklist, collecting, and delivery to office administration.
• Assist with safely operating all types of drain cleaning and inspection equipment (i.e., 1/4, 3/8, and 5/8 drain cleaning machines, hydro jetting equipment, sewer and drain inspection cameras).
• Follow state laws and regulations and adhere to local building codes.
• Inform a technician, team lead, supervisor, or manager when the customer does not have water, hot water, or non-working waste line(s) before leaving the call.
• Inform technician, team lead, supervisor, or manager of any safety issues.
• Keep truck clean, stocked, and accurately inventoried.
• Protect customer’s home from damage while working and leave customer’s home cleaner than when you arrived.
• Transport materials and tools to the job site and provide proper accounting of assigned tools.
• Perform other duties as assigned.

Position Requirements

• A High School diploma or general education degree (GED) required.
• Two years’ experience preferred but not required in installation, maintenance, troubleshooting, and correcting diverse plumbing service issues.
• Graduate of Total Tech or other plumbing training school.
• A valid driver’s license and approved to drive by the Company’s insurance carrier.
• Must be highly organized with good attention to detail and follow through.
• Possess good analytical skills and attention to detail with ability to read and interpret blueprints, plans, and manuals.
• Excellent customer service skills with desire to exceed customer expectations.
• Team player working in a team environment.

Physical Requirements

• Work in outdoor elements with extreme variation in temperatures and weather conditions (heat, cold, rain, snow) at least 50% of the time.
• Climb ladders and steep stairs.
• The majority of time is spent standing, stooping, bending, crouching, kneeling, sitting, and reaching.
• Often works in tight spaces such as attics and / or crawlspaces.
• Must be able to lift 50 pounds with ability to push, pull, carry, or maneuver heavier items (with additional manpower or appropriate devices).
• Occasionally work from heights 15 feet or higher above ground.
• Carry a 24-foot extension ladder alone and/or a 40-foot extension ladder with a fellow co-worker on most jobs.
• Have good visual acuity.

Applicants will be required to undergo pre-employment drug screens and background checks.

Hiller is an EEOC employer.