Plumbing Sales/Commercial Estimator

HappyHome; Durham (NC); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Company vehicle or vehicle allowance

Phone and tablet provided

Medical, dental, and vision insurance

401(k)

Job summary

HappyHome in Durham, NC seeks a Plumbing Sales/Commercial Estimator to generate new business, build client relationships, and turn opportunities into signed work through detailed estimates and proposals.

You will navigate on-site evaluations of residential and light commercial plumbing projects, present good/better/best options, and coordinate with field teams after the sale to ensure successful execution.

Qualifications

• 3+ years in plumbing (field, service, or sales)
• Proven success in sales, estimating, or customer-facing roles
• Ability to accurately scope and price plumbing jobs and explain technical work
• Strong relationship-building, communication, and negotiation skills
• Comfortable using CRM software, estimating tools, tablets, and standard office apps
• Valid driver's license with clean driving record; able to pass background/drug screen
• Plumbing license or journeyman card is a plus, not required

Responsibilities

• Generate new business through referrals, networking, and leads.
• Maintain relationships with homeowners, property managers, builders, and contractors to drive repeat business.
• Present options and close sales; represent the company at events and trade shows.

Skills

Plumbing knowledge

Sales experience

CRM software

On-site estimation

Communication

Education

Plumbing license or journeyman card

Tools

CRM software

Estimating tools

Tablets

Office suite

Job description

Position Summary

The Plumbing Sales/Commercial Estimator is the face of our plumbing business in the field responsible for generating new business, building lasting customer relationships, and turning opportunities into signed work through accurate, competitive job estimates. This role blends technical plumbing knowledge with consultative selling: evaluating jobs on-site, preparing detailed estimates and proposals, presenting options to customers, and closing the sale. The ideal candidate is equally comfortable in a crawl space assessing a repipe and across the table from a homeowner or property manager earning their trust.

Key Responsibilities

Sales & Business Development

• Proactively generate new business through referrals, networking, community engagement, and follow-up on company-provided leads.
• Build and maintain strong relationships with homeowners, property managers, builders, general contractors, and commercial accounts to drive repeat and referral business.
• Represent the company at trade events, home shows, and community functions as a trusted plumbing advisor.
• Maintain a healthy sales pipeline and consistently meet or exceed monthly and quarterly sales targets.
• Follow up on all open proposals and past customers to maximize close rates and lifetime customer value.

Estimating & Job Scoping

• Perform on-site evaluations of residential and light commercial plumbing projects, including repairs, replacements, repipes, water heaters, fixtures, and service agreements.
• Prepare accurate, detailed estimates covering labor, materials, equipment, and permits, ensuring healthy margins while remaining competitive.
• Present good/better/best options clearly and honestly, helping customers choose the solution that fits their needs and budget.
• Coordinate with the service manager and field technicians to confirm job scope, schedule, and execution details after the sale.
• Track estimate win/loss results and adjust pricing and approach based on market feedback.

Customer Experience

• Serve as the customer's primary point of contact from first visit through job completion, ensuring clear communication at every stage.
• Resolve customer questions and concerns promptly and professionally, protecting the company's reputation and online reviews.
• Document all customer interactions, estimates, and sales activity accurately in the CRM/field management system.

Qualifications

• 3+ years of plumbing industry experience (field, service, or sales); working knowledge of plumbing systems, codes, and installation practices required.
• Proven success in sales, estimating, or customer-facing roles — in-home or trade sales experience strongly preferred.
• Ability to accurately scope and price plumbing jobs, read plans when needed, and explain technical work in plain language.
• Strong relationship-building, communication, and negotiation skills; a natural networker who follows through.
• Comfortable using CRM software, estimating tools, tablets, and standard office applications.
• Valid driver's license with a clean driving record; ability to pass background check and drug screening.
• Plumbing license or journeyman card a plus, but not required.

Physical Requirements & Working Conditions

• Ability to access job sites including attics, crawl spaces, basements, and rooftops; occasional lifting up to 50 lbs.
• Daily local travel to customer sites; occasional evening or weekend appointments to meet customer availability.
• Work is performed both indoors and outdoors in varying weather conditions.

Compensation & Benefits

• Competitive base salary plus uncapped commission structure.
• Company vehicle or vehicle allowance, phone, and tablet provided.
• Medical, dental, and vision insurance; 401(k); paid time off and holidays.
• Ongoing training and career advancement opportunities.