Plumbing Operations & Projects Leader

Opportunity Interactive; Chandler (AZ); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Bonus opportunities

Mon-Fri schedule

Leadership role

Systems improvement

Advancement potential

Job summary

Opportunity Interactive is seeking a Plumbing Operations and Project Manager in Phoenix, AZ, to connect field technicians with scheduling, planning, and financial performance. You will oversee active jobs, support technicians on complex issues, assist with proposals, and ensure administrative tasks are completed accurately and on time.

This role leads from a broad perspective rather than running every job, ensuring the right people, materials, information, and expectations are in place for work

Qualifications

• Professional plumbing experience and strong knowledge of service and project work.
• Plumbing or construction project management experience.
• Leadership experience with technicians or service department.
• Ability to provide credible technical support on complex plumbing jobs.
• Experience preparing estimates, quotes, proposals, or project scopes.
• Familiarity with job costing, labor tracking, material costs, and profitability.
• Experience conducting employee reviews and addressing performance concerns.
• Strong administrative, organizational, and communication skills.
• Ability to balance urgent operational needs with long-term priorities.
• ServiceTitan or similar software experience is preferred.
• Valid driver's license and acceptable driving record.

Responsibilities

• Track active plumbing jobs and projects and maintain an accurate status on each.
• Coordinate project timelines, labor, materials, customer communication, and next steps.
• Assist with quotes, proposals, scopes of work, and pricing for small and large projects.
• Identify scheduling, staffing, material, or profitability issues before they create delays.
• Review callbacks, customer feedback, quality concerns, and productivity.
• Reinforce department standards and address performance issues.
• Support interviewing, onboarding, training, and employee development.
• Supervise the plumbing dispatcher and department assistant.
• Monitor open estimates, unscheduled work, pending materials, and incomplete documentation.
• Review labor, materials, margins, invoices, timecards, and job records.
• Prepare technician pay sheets and verify applicable incentives.
• Maintain accurate information within ServiceTitan or a similar system.
• Report on workload, staffing, revenue, profitability, and operational concerns.
• Improve processes and communication between the office and field.

Skills

Plumbing expertise

Project management

Leadership

Estimating

Communication

Customer service

Tools

ServiceTitan

Job description

Opportunity Interactive is seeking a Plumbing Operations and Project Manager in Phoenix, AZ, to connect field technicians with scheduling, planning, and financial performance. You will oversee active jobs, support technicians on complex issues, assist with proposals, and ensure administrative tasks are completed accurately and on time.

This role leads from a broad perspective rather than running every job, ensuring the right people, materials, information, and expectations are in place for work