Plumbing Operations Manager

CK's Plumbing & Backflow, LLC; Raleigh (NC); On-site; USD 50,000 - 66,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Paid time off

Vision insurance

Job summary

CK's Plumbing & Backflow, LLC is seeking an energetic Office Manager to lead day-to-day administrative, dispatching, financial, and customer service operations from our Raleigh office. You’ll be the primary link between field technicians, owners, municipal agencies, and clients, ensuring smooth operations in a high-volume environment.

The role requires 5+ years of office leadership in trade services, proficiency with ServiceTitan and QuickBooks, and strong communication with de-escalation

Qualifications

• Minimum of 5 years in an office management, dispatching, or administrative lead role within trade services (Plumbing, HVAC, Electrical, Construction).
• Exceptional phone etiquette and de-escalation skills to handle stressed clients facing plumbing emergencies.
• General understanding of local permitting processes for mechanical/plumbing trades.

Responsibilities

• Manage daily dispatching, optimizing route efficiency using ServiceTitan software.
• Oversee Accounts Receivable and ensure accurate job notes, materials, and hours before invoicing.

Skills

Office management experience

Strong communication

Problem-solving

Schedule management

De-escalation skills

Tools

ServiceTitan

QuickBooks

Job description

Future Opening: Plumbing Operations Manager

Position Type: Full-Time

• 401(k) matching
• Health insurance
• Paid time off
• Vision insurance

Benefits: Health/Dental/Vision Insurance, 401(k) matching, Paid Time Off, Paid Holidays

About Us

At CK's Plumbing and Backflow, we take pride in delivering top-tier plumbing services to residential and commercial clients across the Triangle. We are a fast-paced, customer-focused team looking for an energetic and organized Office Manager to serve as the operational backbone of our business. If you excel at multi-tasking, managing schedules, and keeping field technicians aligned with office goals, we want to hear from you.

Role Summary

The Office Manager leads day-to-day administrative, dispatching, financial, and customer service operations. You will be the primary link between our field technicians, business owners, municipal agencies, and clients. The ideal candidate thrives in a high-volume environment, understands field service workflows, and keeps operations running smoothly from intake to final billing.

Key Responsibilities

1. Operations & Field Dispatching

• Manage daily dispatching, optimizing route efficiency using ServiceTitan software.
• Triage incoming calls to prioritize emergency repairs over routine service appointments.
• Maintain real-time communication with technicians in the field, tracking job progress and adjusting schedules to cover unforeseen delays.
• Act as the primary point of contact for customer inquiries, estimates, scheduling updates, and issue resolution.

2. Billing & Financial Administration

• Oversee Accounts Receivable (A/R), following up on outstanding client balances.
• Ensure field technicians accurately log job notes, materials used, and hours worked prior to issuing final invoices.
• Prepare weekly/bi-weekly timesheets for payroll processing, including tracking overtime and incentive pay.

3. Inventory & Fleet Logistics

• Track company vehicle maintenance schedules, registration renewals, fuel cards, and equipment logs.
• Submit municipal plumbing permit applications for major residential and commercial projects.
• Coordinate required city/county inspections with property owners and field staff.
• Maintain active records for business licenses, contractor credentials, insurance certificates, and worker safety documentation.
• Prepare, process, and submit monthly AIA G702 and G703 progress billing applications for commercial building contracts.
• Track contract sums, approved change orders, line-item progress percentages, and retainage across all active commercial accounts.
• Collect and submit all required AIA backup documentation, including monthly lien waivers, third-party invoices, photos, and signed paperwork.
• Prepare commercial bid plans for review (ordering, trimming, stapling) and assist with marking/counting fixtures.
• Update the internal Bid List and push commercial jobs to QuickBooks for management pricing and bids.

Qualifications & Skills

Required

• Experience: Minimum of 5 years in an office management, dispatching, or administrative lead role within trade services (Plumbing, HVAC, Electrical, Construction).
• Software Proficiency: Hands-on experience with ServiceTitan and QuickBooks.
• Communication: Exceptional phone etiquette and de-escalation skills to handle stressed clients facing plumbing emergencies.
• Problem-Solving: Strong situational awareness to adjust schedules on the fly and resolve operational bottlenecks.
• Permit & Code Familiarity: General understanding of local permitting processes for mechanical/plumbing trades.

Preferred

• Prior experience managing a team of 5–15 field technicians.
• Bilingual ([English/Spanish]) is a strong plus.
• High proficiency with G-Suite, Microsoft Office (Excel, Word), and cloud document management.
• Schedule: Monday through Friday 8:00 AM – 5:00 PM with some flexibility offered
• Work Location: In-office position at our office located at 3800 Greywood Drive, Raleigh.
• Physical Demands: Prolonged periods of sitting at a desk and working on a computer.

Compensation: $49,900.00 - $66,000.00 per year

Are you willing to complete a background check of felony convictions? *

Are you legally authorized to work in the US? *

Our employment process requires a drug screen. Are you willing to proceed with this application? *