Plumbing Operations Leader - Service & Install

Anderson HVAC, Plumbing & Electrical; Mentor (OH); On-site; USD 95,000 - 120,000; Full time

Job summary

Anderson HVAC, Plumbing & Electrical in Mentor, OH seeks an experienced Plumbing Manager to oversee service and install departments. You will lead, train, and evaluate a team, manage scheduling, safety, budgeting, and customer satisfaction.

Ideal candidates have 7+ years in service or installation, strong leadership and financial acumen, and the ability to drive performance in a fast-paced environment while upholding regulatory requirements.

Qualifications

• Minimum of 7 years of service and/or installation experience.
• Proven experience in service management or a similar role.
• Excellent leadership and team management skills.
• Exceptional customer service and communication abilities.
• Financial acumen and experience managing budgets.
• Ability to pass a DOT physical/drug screen and background check.
• Valid driver’s license with a solid driving record; ability to obtain a chauffeur’s license if needed.
• Ability to work in a fast-paced environment, analyze and solve problems, and work independently as well as in teams.

Responsibilities

• Lead and manage a team of plumbing technicians and support staff.
• Develop and implement training programs to ensure technical proficiency and safety compliance.
• Conduct regular performance evaluations and provide constructive feedback.
• Oversee daily operations to ensure efficient and effective service delivery.
• Manage scheduling and dispatching of technicians for service calls and installations.
• Ensure all work is completed to company standards and customer satisfaction.
• Maintain high levels of customer satisfaction through effective communication and prompt resolution of service issues.
• Handle customer inquiries, complaints, and service requests in a professional and timely manner.
• Prepare and manage budgets, forecasts, and financial reports.
• Monitor expenses and implement cost-saving measures without compromising quality.
• Ensure accurate and timely billing and invoicing.

Skills

Leadership

Customer service

Communication

Financial acumen

Problem solving

Job description

Anderson HVAC, Plumbing & Electrical in Mentor, OH seeks an experienced Plumbing Manager to oversee service and install departments. You will lead, train, and evaluate a team, manage scheduling, safety, budgeting, and customer satisfaction.

Ideal candidates have 7+ years in service or installation, strong leadership and financial acumen, and the ability to drive performance in a fast-paced environment while upholding regulatory requirements.