Plumbing Operations Lead: Grow Team & Performance

Cooper's Plumbing & Air; Bainbridge (GA); Vor Ort; USD 54.000 - 66.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Employee discounts

Paid holidays

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Zusammenfassung

Cooper's Plumbing & Air in Bainbridge, GA, is seeking a Plumbing Manager to own a growing department and drive performance while delivering exceptional customer service. You will lead daily operations, recruit and coach technicians, and collaborate with leadership to ensure quality workmanship and safety.

This leadership role includes managing budgets, monitoring KPIs, and identifying growth opportunities. The position offers a competitive salary, benefits, and direct collaboration with company

Qualifikationen

• 5+ years of management experience in plumbing or a related skilled trade.
• Strong knowledge of residential and/or commercial plumbing operations.
• Proven leadership, coaching, and team development skills.
• Experience managing budgets, KPIs, and operational performance.
• Strong communication, organization, and problem-solving abilities.
• Knowledge of inventory management and field operations.
• Comfortable using technology; ServiceTitan experience preferred.
• Commitment to quality workmanship and customer satisfaction.
• Valid driver's license and ability to meet applicable job-related screening requirements.

Aufgaben

• Oversee daily plumbing operations, scheduling, and technician performance.
• Recruit, train, and coach technicians through ride-alongs, individual meetings, and weekly training.
• Establish clear expectations, promote accountability, and build a strong team culture.
• Improve technical skills, customer service, and sales performance.
• Manage revenue goals, budgets, and departmental expenses.
• Track KPIs, including average ticket, conversion rates, productivity, and staffing.
• Improve profitability by managing labor, overtime, materials, and inventory costs.
• Collaborate with ownership to identify growth opportunities.
• Develop and improve department processes and workflows.
• Coordinate scheduling and adjust staffing based on demand.
• Ensure quality workmanship, safety, and compliance with plumbing codes.
• Oversee vehicles, tools, equipment, and inventory.
• Resolve customer concerns and operational challenges professionally.

Kenntnisse

Leadership

Team development

Budgeting

KPIs

Communication

Problem-solving

Inventory management

Tools

ServiceTitan

Jobbeschreibung

Cooper's Plumbing & Air in Bainbridge, GA, is seeking a Plumbing Manager to own a growing department and drive performance while delivering exceptional customer service. You will lead daily operations, recruit and coach technicians, and collaborate with leadership to ensure quality workmanship and safety.

This leadership role includes managing budgets, monitoring KPIs, and identifying growth opportunities. The position offers a competitive salary, benefits, and direct collaboration with company