Plumbing Operations Coordinator

Ambient Edge; Henderson (NV); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Healthcare coverage

401k match

Paid holidays

Job summary

Ambient Edge in Henderson, NV is seeking a Plumbing Coordinator to serve as the operational hub of the Plumbing Department. You will work closely with the Plumbing Manager, technicians, and customers to ensure jobs are scheduled efficiently and communications are timely.

The role requires strong organizational skills, excellent written and verbal communication, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• High School Diploma or equivalent.
• Customer service experience required.
• Proficient with computers; Microsoft Office and Service Titan.
• Strong organizational and follow-through abilities.
• Excellent verbal and written communication.

Responsibilities

• Schedule and dispatch service and maintenance calls by technician skills, job type, and priority.
• Communicate with customers to update technician progress and confirm job completion.
• Book and manage Home Depot and partnership leads daily.
• Route technician-generated leads to the sales team and reschedule low-priority jobs to preserve capacity.
• Support CSRs during peak periods and coordinate with managers, coordinators, and field teams.

Skills

Customer service

Communication

Organization

Computer literacy

Team collaboration

Education

High School Diploma or equivalent

Tools

ServiceTitan

Microsoft Office

Job description

Ambient Edge in Henderson, NV is seeking a Plumbing Coordinator to serve as the operational hub of the Plumbing Department. You will work closely with the Plumbing Manager, technicians, and customers to ensure jobs are scheduled efficiently and communications are timely.

The role requires strong organizational skills, excellent written and verbal communication, and the ability to manage multiple priorities in a fast-paced environment.