Plumbing Operations Coordinator

Stancil Services; Charlotte (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health Insurance

401(k) Matching

Dental Insurance

EAP

Paid Time Off

Life Insurance

HDHP HSA match

Job summary

Stancil Services in Charlotte, NC is seeking an Account Coordinator to support plumbing operations by gathering, reviewing, and distributing project information to keep jobs organized, scheduled, and completed efficiently.

The role suits someone who thrives in a fast-paced environment, communicates clearly with customers and field teams, and helps improve workflows between estimating, purchasing, and operations.

Qualifications

• High school graduation or equivalent.
• Strong computer skills (MS Suite).
• Knowledge of Sage Intacct and Bolt preferred but not required.
• Knowledge and utilization of Supply Pro and similar portals strongly preferred.

Responsibilities

• Review Builder Portals and create work orders / job files based on plans, selections, and purchase orders.
• Monitor Builder Portals to ensure production schedules are kept current for assigned builders.
• Communicate with customers on scheduling and any needed changes.
• Serve as advocate for the customer, gathering and disseminating information.
• Ensure all required job documentation is provided to the field team to support job readiness.
• Serve as backup to other Account Coordinators when they are out of office.
• Maintain builder relationships by responding to all inquiries and documenting any action.
• Respond to builder/field inquiries by understanding inquiries; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying builders’ understanding of information and answer.
• Record all builder communication by documenting and tracking all inquiries.
• Frequently communicate with customers, managers, estimating, scheduling and purchasing on project status and exchange accurate information.
• Support coordination between estimating, purchasing, and operations to improve efficiency.
• Other related duties as assigned.

Skills

MS Suite

Strong computer skills

Sage Intacct

Bolt

Supply Pro

Education

High school graduation or equivalent

Tools

Sage Intacct

Bolt

Supply Pro

Job description

Stancil Services in Charlotte, NC is seeking an Account Coordinator to support plumbing operations by gathering, reviewing, and distributing project information to keep jobs organized, scheduled, and completed efficiently.

The role suits someone who thrives in a fast-paced environment, communicates clearly with customers and field teams, and helps improve workflows between estimating, purchasing, and operations.