Plumbing Manager

Socket.dev; Town of Florida (NY); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Competitive salary based on experience

Year-round work

Full benefits package including health

Vision, dental

401(k) matching

Paid time off and holidays

Job summary

NisAir Air Conditioning & Plumbing seeks a Plumbing Manager to lead all Plumbing Service operations, including scheduling, dispatch, estimating, invoicing, and customer service. You will optimize labor costs and support policy development with senior leadership to enhance profitability and service quality.

The role requires extensive plumbing experience and a proven track record in leadership, with focus on KPIs, safety, and cost control.

Qualifications

• High School diploma, GED, or suitable equivalent.
• Strong knowledge of plumbing systems.
• Ability to motivate, manage, and train technicians, installers, and dispatchers.
• Exceptional written, verbal, and interpersonal skills.
• Proficient with Microsoft Office, Excel, and PowerPoint.
• Minimum 10 years of plumbing industry experience, with at least 4 years in a managerial role.
• Clean valid driver’s license.
• Effective communication with superiors, colleagues, and customers.
• Purchasing / Inventory Control.
• Budgeting / Cost center management.
• Florida State Plumbing Contractors License is a Plus.

Responsibilities

• Direct and manage Plumbing operations.
• Hire, train, develop and appraise Service Department staff effectively.
• Focus on Company’s KPIs, to include revenue, gross profit, direct labor cost and direct material costs.
• Generate revenue opportunities for the Plumbing team.
• Resolve customer service issues and provide a superior level of service to ensure long-term business growth and the ability to seek new ventures.
• Provides oversight and supervision for installations, repairs, and maintenance jobs of the plumbing department.
• Call-by-Call management support. Assist with determining time and cost estimates for plumbing jobs, provide technical support for field and assist in closing sales.
• Estimate jobs not in Pricebook and/or Custom Quotes.
• Prepare drawings and/or submittals when required by Permit Departments and resolve all failed inspections.
• Plan, schedule, supervise and assign the activities of the Plumbing team.
• Establish work standards, production control, and job priorities.
• Maintain a safe work environment and enforce the safety culture.
• Ensure technicians have proper inventory on trucks to complete scheduled work.
• Review payroll time sheets and commissions for accuracy and make adjustments required and approve same.
• Perform related work as required.

Skills

Plumbing systems

Team leadership

Customer service

Communication skills

Education

High School diploma/GED

Tools

Microsoft Office

Excel

PowerPoint

Job description

Overview:

NisAir is seeking a full-time Plumbing Manager to join our team. In this role you will be responsible for overseeing all operations within the Plumbing Service department, including scheduling, dispatch, estimating, ticket reviews, invoicing, and customer service, while ensuring cost-effectiveness and adherence to quality standards. This role is crucial in meeting established service and Technician performance goals by optimizing labor and scheduling resources within the allocated budget. The Plumbing Manager collaborates closely with the General Manager and VP of Plumbing to develop and recommend policies and procedures that enhance the department's competitive position and profitability. Additionally, the Plumbing Manager directs activities to ensure that deliverables are completed on time and meet quality and cost objectives, ultimately aiming to satisfy customer needs.

What We Offer:

• Competitive salary based on experience


• Year-round work


• Full benefits package including health, vision, dental


• 401(k) matching


• Paid time off and holidays

What You\'ll Do:

• Direct and manage Plumbing operations.


• Hire, train, develop and appraise Service Department staff effectively.


• Focus on Company’s KPIs, to include revenue, gross profit, direct labor cost and direct material costs.


• Generate revenue opportunities for the Plumbing team.


• Resolve customer service issues and provide a superior level of service to ensure long-term business growth and the ability to seek new ventures.


• Provides oversight and supervision for installations, repairs, and maintenance jobs of the plumbing department.


• Call-by-Call management support. Assist with determining time and cost estimates for plumbing jobs, provide technical support for field and assist in closing sales.


• Estimate jobs not in Pricebook and/or Custom Quotes.


• Prepare drawings and/or submittals when required by Permit Departments and resolve all failed inspections.


• Plan, schedule, supervise and assign the activities of the Plumbing team.


• Establish work standards, production control, and job priorities.


• Maintain a safe work environment and enforce the safety culture.


• Ensure technicians have proper inventory on trucks to complete scheduled work.


• Review payroll time sheets and commissions for accuracy and make adjustments required and approve same.


• Perform related work as required.

What You\'ll Bring:

• High School diploma, GED, or suitable equivalent


• Strong and in-depth knowledge and understanding of Plumbing systems


• Ability to motivate, manage, and train technicians, installers, and dispatchers


• Exceptional written, verbal, and interpersonal skills


• Computer proficiency with working knowledge of Microsoft Office, Excel, and PowerPoint is helpful


• Independent thinker


• 10 or more years of Plumbing industry experience, minimum 4 years in a managerial role


• Must have a clean valid driver’s license


• Effective verbal and written communication skills with superiors, colleagues, subordinates and individuals inside and outside the company


• Purchasing/Inventory Control


• Budgeting /Cost center management


• Florida State Plumbing Contractors License is a Plus

Working at NisAir Air Conditioning & Plumbing:

Since its establishment in 1973, NisAir has maintained a consistent objective: to deliver exceptional service to our customers while fostering enduring relationships grounded in customer satisfaction, trust, and value. As a subsidiary of a larger corporation, we are committed to cultivating a positive organizational culture that recognizes each employee as an individual, providing opportunities for personal growth and professional advancement.

Know the company's drug-free workplace policy.

We trust that this information will assist you in making an informed decision as you consider your next employer.

NisAir provides the following inclusive hiring information: We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.