Plumbing Manager

Air Comfort, Inc; Mentor (OH); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, Vision, Dental

401K with company match

Life insurance

Paid holidays

PTO

Short- and long-term disability

Job summary

Anderson Heating, Cooling, Plumbing & Electrical seeks a seasoned Plumbing Manager to lead our residential plumbing operations and drive service excellence. You will oversee a team of technicians, set training programs, manage budgets, and ensure top-tier customer satisfaction across installs and service calls.

Ideal candidates bring 7+ years in service or installation, strong leadership, and proficient communication.

Qualifications

• Minimum of 7 years of service and/or installation experience.
• Proven experience in service management or a similar role.
• Strong leadership and team management skills.
• Excellent customer service and communication abilities.
• Financial acumen and budget management experience.
• Service Titan experience desired.
• Ability to pass a DOT physical/drug screen and background check.
• Valid driver’s license with a good driving record; chauffeur’s license if needed.

Responsibilities

• Lead and manage a team of plumbing technicians and support staff.
• Develop and implement training programs to ensure technical proficiency and safety compliance.
• Conduct regular performance evaluations and provide feedback.
• Oversee daily operations and service delivery.
• Manage scheduling and dispatching of technicians for service calls and installations.
• Ensure work meets company standards and client satisfaction.
• Prepare budgets, forecasts, and financial reports.
• Monitor expenses and implement cost-saving measures.
• Ensure compliance with health and safety regulations and company policies.

Skills

Leadership

Customer service

Budget management

Team management

Communication

Problem solving

DOT compliance

Tools

Service Titan

Job description

Are you ready for a fulfilling career as a residential Plumbing Manager? Anderson Heating, Cooling, Plumbing & Electrical is seeking a skilled and experienced Plumbing Manager to expand our team and lead our residential plumbing operations to new heights.

Position Overview:

The Plumbing Manager will manage all personnel and activity of the service and install departments of the company. Responsibilities of the position include but are not limited to: implementing strategies to achieve the financial goals of the two departments and overseeing all aspects of the Plumbing technicians they relate to scheduling, training, and supervision. Collaboration between departments is required for the department to run smoothly and to give the best quality of service to the client.

Position Entails:

Leadership and Management:

• Lead and manage a team of plumbing technicians and support staff.
• Develop and implement training programs to ensure technical proficiency and safety compliance.
• Conduct regular performance evaluations and provide constructive feedback.

Operations:

• Oversee daily operations to ensure efficient and effective service delivery.
• Manage scheduling and dispatching of technicians for service calls and installations.
• Ensure all work is completed to company standards and customer satisfaction.

Customer Service:

• Maintain high levels of customer satisfaction through effective communication and prompt resolution of service issues.
• Handle customer inquiries, complaints, and service requests in a professional and timely manner.

Financial Management:

• Prepare and manage budgets, forecasts, and financial reports.
• Monitor expenses and implement cost-saving measures without compromising quality.
• Ensure accurate and timely billing and invoicing.

Compliance and Safety:

• Ensure compliance with all relevant health and safety regulations.
• Implement and enforce company policies and procedures.
• Stay updated on industry trends, regulations, and best practices.

What Does It Take?

• Minimum of 7 years of service and/or installation experience
• Proven experience in service management or a similar role.
• Excellent leadership and team management skills.
• Exceptional customer service and communication abilities.
• Financial acumen and experience managing budgets.
• Service Titan experience desired.
• Ability to pass a DOT physical/drug screen and background check.
• Valid driver’s license with a solid driving record; ability to obtain a chauffeur’s license if needed.
• Ability to work in a fast-paced environment, analyze and solve problems, and work independently as well as in teams.

Why Anderson?

• Aggressive base salary w/ additional incentives and bonuses
• Benefit eligible day one - medical, vision, and dental!
• Employer provided $30k life insurance policy
• 401K with a Company Match
• Parental and Bereavement Leave
• Employer Sponsored short- and long-term disability
• Paid holidays, a floating holiday and PTO

About Anderson:

Anderson Heating, Cooling & Plumbing was formed in 1982 by Roy Anderson. Since its inception, the company has had one goal in mind- to be the best residential plumbing, heating, and cooling services company in Lake County and its surrounding communities.The team at Anderson Heating, Cooling & Plumbing is comprised of honest, hard-working people, from our office staff to our certified plumbing, heating, and cooling technicians.

EEOC statement: Atrium Home Services and its affiliated companies are dedicated equal opportunity employers and prohibit discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against based on such characteristics or any other status protected by the laws or regulations in the locations where we operate.