Plumbing & HVAC Counter Sales Specialist

Plimpton & Hills Corp; Manchester (CT); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Paid time off

Paid holidays

Professional development

Job summary

Plimpton & Hills Corporation in Manchester is seeking a Counter Sales Associate to deliver an outstanding customer experience at the counter. You will assist customers with product inquiries, identify parts, process orders, and help drive sales while maintaining safety and service standards.

Responsibilities include locating products, handling returns and credits, answering questions on pricing and availability, keeping catalogs up to date, and supporting warehouse staff.

Qualifications

• Counter sales experience preferred.
• Familiarity with plumbing or HVAC industry rules and regulations.
• Result driven and customer focused.
• High school diploma or GED preferred.

Responsibilities

• Actively seek opportunities to help customers.
• Locate and obtain ordered products for customers.
• Assist in handling defective parts and warranty information.
• Process approved credits for customers when products are returned.
• Keep pricing lists and structures confidential.
• Address questions about product, pricing and availability.
• Make sure all product catalogs are up-to-date and that expired ones are discarded.
• Accurately and safely move products of varying weights according to customer needs.
• Provide exceptional customer service at all times.
• Answer telephone calls professionally and pleasantly.
• Accurately input and fill customer orders.
• Accurately read and identify numbers for accurate order filling and receiving of material.
• Assist warehouse personnel when necessary.
• Maintain a clean and professional work environment.
• Safely operate a forklift, pallet jack, etc.
• Remain up-to-date on all safety practices and standards.
• Perform other responsibilities as directed.

Skills

Counter sales

Plumbing/HVAC knowledge

Customer-focused

Education

High school diploma or GED

Job description

Plimpton & Hills Corporation in Manchester is seeking a Counter Sales Associate to deliver an outstanding customer experience at the counter. You will assist customers with product inquiries, identify parts, process orders, and help drive sales while maintaining safety and service standards.

Responsibilities include locating products, handling returns and credits, answering questions on pricing and availability, keeping catalogs up to date, and supporting warehouse staff.