Plumbing & Electrical Operations Manager

Apex Service Partners; Elkhart (IN); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonus

Medical, Dental, Vision, LifeInsurance

401(k) with company match

Career advancement opportunities

Job summary

Apex Service Partners is seeking a Plumbing & Electrical Operations Manager to lead two growing departments in Elkhart, IN. You will report to the General Manager, shaping strategy, building high-performing teams, and driving long-term growth for the local brand within a national framework.

The role emphasizes people development, accountability, scalable processes, and delivering measurable results in a service-based environment.

Qualifications

• 5+ years of leadership experience in service-based industries.
• Proven ability to grow teams and drive operational excellence.
• Strong coaching, mentoring and people development skills.
• Experience using data to improve performance and decide priorities.

Responsibilities

• Lead, coach, and develop Plumbing and Electrical department leaders and team members.
• Drive operational performance, accountability, profitability, and customer satisfaction.
• Partner with the General Manager to execute strategic initiatives and growth plans.
• Monitor key performance metrics and implement continuous improvement initiatives.
• Build scalable systems and best practices to support growth.
• Collaborate with dispatch, customer service, sales, and field teams to optimize performance.
• Support recruiting, hiring, onboarding, and retention efforts.
• Foster a high-performing, people-first culture focused on development.
• Ensure safety, quality, and compliance standards are consistently maintained.

Skills

People leadership

Coaching and development

Data-driven decisions

KPI tracking

Communication

Operational excellence

Strategic planning

Change management

Tools

ServiceTitan

Job description

Apex Service Partners is seeking a Plumbing & Electrical Operations Manager to join one of our established brands in Elkhart, Indiana. This is a unique opportunity to lead two growing service departments and play a key role in shaping their future. Reporting directly to the General Manager, you'll have the autonomy to influence strategy, develop high-performing teams, improve operational performance, and drive long-term growth.

Backed by the resources, best practices, and leadership development opportunities of Apex Service Partners, you'll have the support of a national organization while making a visible impact within a respected local business. We're looking for a leader who thrives on developing people, creating accountability, building scalable processes, and delivering results.

While experience in plumbing, electrical, or home services is valued, we are ultimately seeking a strong people leader with a proven ability to grow teams and drive operational excellence.

Apex Service Partners is seeking a Plumbing & Electrical Operations Manager to join one of our established brands in Elkhart, Indiana. This is a unique opportunity to lead two growing service departments and play a key role in shaping their future. Reporting directly to the General Manager, you'll have the autonomy to influence strategy, develop high-performing teams, improve operational performance, and drive long-term growth.

Backed by the resources, best practices, and leadership development opportunities of Apex Service Partners, you'll have the support of a national organization while making a visible impact within a respected local business. We're looking for a leader who thrives on developing people, creating accountability, building scalable processes, and delivering results.

While experience in plumbing, electrical, or home services is valued, we are ultimately seeking a strong people leader with a proven ability to grow teams and drive operational excellence.

Key Responsibilities

• Lead, coach, and develop Plumbing and Electrical department leaders and team members.
• Drive operational performance, accountability, profitability, and customer satisfaction.
• Partner with the General Manager to execute strategic initiatives and growth plans.
• Monitor key performance metrics and implement continuous improvement initiatives.
• Build scalable systems, processes, and best practices that support sustainable growth.
• Collaborate with dispatch, customer service, sales, and field teams to optimize performance.
• Support recruiting, hiring, onboarding, and retention efforts.
• Foster a high-performing, people-first culture focused on development and engagement.
• Ensure safety, quality, and compliance standards are consistently maintained.

What You Bring

• 5+ years of leadership experience in service-based industries.
• Proven success leading teams and achieving operational and financial goals.
• Strong leadership skills with a passion for coaching, mentoring, and developing people.
• Experience driving accountability, performance improvement, and team engagement.
• Strong communication, organizational, and problem-solving skills.
• Experience utilizing data and KPI-driven decision-making.
• ServiceTitan or related software experience is a plus.
• Trades experience is helpful but not required.

What's In It For You

• Opportunity to own and lead two growing departments.
• Career advancement opportunities within a rapidly growing national organization.
• Leadership development, training, and access to best practices across the Apex network.
• Competitive salary plus performance-based bonus opportunity.
• Medical, Dental, Vision, Life Insurance, and 401(k) with company match.
• The stability of an essential, recession-resistant industry.

Apex Service Partners is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.