Plumbing Division Manager

Johnny on the Spot Chico; Chico, Northern (CA, KY); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Vehicle or mileage allowance

Company tools and equipment provided

Ownership and growth potential

Job summary

Relief Services is seeking a Plumbing Division Manager to launch and lead its new plumbing service division in Northern California, based from Chico. You will build the systems, hire and develop technicians, and set standards for service delivery and customer experience.

The role requires a licensed plumber, leadership experience, and the ability to manage residential and commercial plumbing operations while driving profitability and growth for the division.

Qualifications

• Licensed plumber with California experience.
• Active C-36 Plumbing Contractor License preferred.
• Minimum 3 years managing a plumbing crew or division.
• Experience hiring, training, and developing plumbing technicians.
• Residential and commercial plumbing service experience.
• Experience with budgeting, pricing, or financial tracking.

Responsibilities

• Launch and build the plumbing division from the ground up.
• Establish service standards, procedures, and customer experience processes.
• Develop the division’s service model for residential and commercial work.
• Staffing, equipment, tools, and operational resources planning.
• Create SOPs and training materials for plumbing services.
• Oversee scheduling, dispatch, job tracking, and customer communication.
• Monitor performance and drive profitability across the division.
• Lead and develop technicians and build a culture of quality and reliability.

Skills

Licensed plumber

Leadership

Budgeting/financial tracking

Staff management

Service scheduling software

Dispatch systems

Education

C-36 Plumbing Contractor License

Tools

Service scheduling software

Dispatch systems

Field-service technology

Job description

Location: Chico, CA (with service throughout Northern California)

Job Type: Full-Time

Build a Plumbing Division From the Ground Up

Relief Services is seeking an experienced Plumbing Division Manager to launch and lead our new plumbing service division. This is a unique opportunity for a licensed plumber and proven leader who wants to build a division--not simply step into an established operation.

The Plumbing Division Manager will be responsible for developing the systems, team, and service standards needed to create a successful plumbing business within Relief Services. This role will oversee residential and commercial plumbing operations, hire and develop technicians, establish processes, manage performance, and help drive the division's financial success.

This is an entrepreneurial leadership position for someone who understands both the trade and the business side of running a service division. The right candidate will have experience leading plumbing teams, making operational decisions, managing profitability, and creating structure in a growing environment.

Relief Services is a growing field services company based in Chico, California, operating three service brands: Johnny on the Spot Portable Toilets, Chico Septic, and a newly launching plumbing division. We serve residential, commercial, and municipal customers throughout Northern California.

With approximately $5.5 million in annual revenue, a goal of reaching $10 million within five years, and a second service location in development, we are building the leadership team and infrastructure needed to support continued growth.

What You Will Do

Launch and Lead the Plumbing Division

• Build and manage Relief Services' plumbing division from the ground up.
• Establish service standards, operating procedures, quality expectations, and customer experience processes.
• Develop the division's service model for residential and commercial plumbing work.
• Help determine staffing needs, equipment requirements, tools, and operational resources.
• Create and maintain standard operating procedures and training materials for plumbing services.
• Establish systems for scheduling, dispatching, job tracking, and customer communication.
• Work closely with company leadership to develop and grow the division.

Manage Plumbing Operations and Service Delivery

• Oversee daily plumbing operations across Northern California.
• Hire, train, manage, and develop plumbing technicians as the division grows.
• Establish expectations for workmanship, productivity, safety, and customer service.
• Coordinate scheduling, dispatch, materials, equipment, and technician assignments.
• Monitor job quality, completion timelines, customer satisfaction, and service performance.
• Resolve operational challenges and make decisions in the field when needed.
• Build a reliable service operation that can scale with company growth.

Own Division Performance and Financial Results

• Manage division performance with responsibility for revenue growth and profitability.
• Review financial performance and provide weekly reporting to the Operations Director.
• Help establish pricing strategies in coordination with company leadership.
• Monitor labor costs, material costs, productivity, and job profitability.
• Identify opportunities to improve efficiency, margins, and customer experience.
• Make operational decisions that support long-term division success.

Develop the Team and Culture

• Recruit and develop skilled plumbing technicians.
• Train employees on company standards, processes, safety expectations, and customer communication.
• Provide coaching, feedback, and accountability to team members.
• Build a strong team culture focused on quality, professionalism, and reliability.
• Create opportunities for employees to grow as the division expands.

Required Qualifications

• Licensed journey-level plumber with verifiable California plumbing experience.
• Active C-36 Plumbing Contractor License preferred.
• Minimum 3 years of experience managing a plumbing crew, team, or division.
• Experience hiring, training, and developing plumbing technicians.
• Residential and commercial plumbing service experience.
• Experience with service scheduling software, dispatch systems, or field-service technology.
• Experience with budgeting, job costing, pricing, or financial performance tracking.
• Strong understanding of plumbing operations, service delivery, and customer expectations.
• Strong leadership, communication, and problem-solving skills.
• Ability to work independently, make decisions, and build processes in a growing company.
• Ability to work on-site in Chico, California and travel to service locations as needed.

Preferred Qualifications

• Experience launching a new plumbing division, branch, or service operation.
• Experience building operating procedures and training programs.
• Experience managing a profitable service department or business unit.
• Experience working with both residential and commercial customers.
• Experience supporting a growing field-service organization.
• Experience managing technicians in a service-based environment.

What Success Looks Like

The Plumbing Division Manager will play a key role in building a profitable, scalable plumbing operation.

First 90 Days:

• Establish the foundation for plumbing service delivery.
• Hire or onboard the first technician(s).
• Complete initial revenue-generating jobs.
• Create core operating procedures and service standards.
• Build consistent scheduling and customer delivery processes.

6-12 Months:

• Develop a trained technician team.
• Establish repeat residential and commercial customers.
• Build a profitable division with strong operational systems.
• Create training processes for future technician hires.
• Develop a plumbing division that operates successfully as part of the Relief Services organization.

Compensation and Benefits

Relief Services offers:

• $70,000 - $80,000 based on experience and license level.
• Performance bonus tied to division revenue and profitability goals.
• Paid time off.
• Paid holidays.
• Vehicle or mileage allowance.
• Company tools and equipment provided.
• The opportunity to build and lead a division with significant ownership and growth potential.

Why Relief Services

At Relief Services, we are building more than service departments--we are building a company where strong leaders can have a meaningful impact.

We value employees who take pride in their work, communicate openly, solve problems, and hold themselves and their teams to a high standard. For the right leader, this is an opportunity to create something from the beginning, develop a team, and help shape the future of a growing field services organization.

Relief Services is an equal opportunity employer. Employment decisions are based on qualifications, experience, business needs, and the ability to perform the essential responsibilities of the position.