Plumbing Counter Sales Specialist

PDI Kitchen, Bath & Lighting; Lawrenceville (GA); On-site; USD 17,000 - 25,000; Full time

Job summary

PDI Kitchen, Bath & Lighting in Lawrenceville, GA is seeking a Counter Sales Associate to assist customers, process orders, and provide friendly, professional service at the sales counter. You will be the main point of contact for walk-in customers, contractors, and plumbers, helping with product recommendations and ensuring accurate order entry.

Responsibilities include upselling, coordinating with the warehouse for timely fulfillment, handling cash/checkout procedures, and maintaining a clean

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Experience in sales, customer service, or counter sales, preferably in plumbing wholesale.
• Strong interpersonal and communication skills, with the ability to build rapport with customers.
• Excellent product knowledge of plumbing materials, fixtures, and equipment.
• Proficiency in POS systems, order entry software, and Microsoft Office apps.
• Ability to multitask and work efficiently in a fast-paced environment.
• Detail-oriented with a focus on accuracy and quality.
• Customer-focused mindset with a commitment to exceptional service.

Responsibilities

• Greet customers, assess needs, and offer product recommendations and solutions.
• Process sales orders, quotes, and invoices accurately using the order entry system.
• Develop product knowledge of plumbing fixtures, fittings, pipes, valves, and accessories.
• Identify opportunities to cross-sell or upsell related products.
• Provide friendly, professional service and resolve customer concerns promptly.
• Assist with order fulfillment, including picking, packing, and staging for pickup or delivery.
• Process transactions securely and balance the cash register at shift end.
• Maintain a clean, safe counter area and follow safety procedures.
• Collaborate with sales, customer service, warehouse, and management to meet targets.

Skills

Customer service

Sales

Communication

Upselling

Cash handling

Team collaboration

Education

High school diploma or equivalent

Tools

POS systems

Order entry software

Job description

PDI Kitchen, Bath & Lighting in Lawrenceville, GA is seeking a Counter Sales Associate to assist customers, process orders, and provide friendly, professional service at the sales counter. You will be the main point of contact for walk-in customers, contractors, and plumbers, helping with product recommendations and ensuring accurate order entry.

Responsibilities include upselling, coordinating with the warehouse for timely fulfillment, handling cash/checkout procedures, and maintaining a clean