Counter Sales Representative

PDI Kitchen, Bath & Lighting; Lawrenceville (GA); On-site; USD 17,000 - 25,000; Full time

Job summary

PDI Kitchen, Bath & Lighting in Lawrenceville, GA is seeking a Counter Sales Associate to assist customers, process orders, and provide friendly, professional service at the sales counter. You will be the main point of contact for walk-in customers, contractors, and plumbers, helping with product recommendations and ensuring accurate order entry.

Responsibilities include upselling, coordinating with the warehouse for timely fulfillment, handling cash/checkout procedures, and maintaining a clean

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Experience in sales, customer service, or counter sales, preferably in plumbing wholesale.
• Strong interpersonal and communication skills, with the ability to build rapport with customers.
• Excellent product knowledge of plumbing materials, fixtures, and equipment.
• Proficiency in POS systems, order entry software, and Microsoft Office apps.
• Ability to multitask and work efficiently in a fast-paced environment.
• Detail-oriented with a focus on accuracy and quality.
• Customer-focused mindset with a commitment to exceptional service.

Responsibilities

• Greet customers, assess needs, and offer product recommendations and solutions.
• Process sales orders, quotes, and invoices accurately using the order entry system.
• Develop product knowledge of plumbing fixtures, fittings, pipes, valves, and accessories.
• Identify opportunities to cross-sell or upsell related products.
• Provide friendly, professional service and resolve customer concerns promptly.
• Assist with order fulfillment, including picking, packing, and staging for pickup or delivery.
• Process transactions securely and balance the cash register at shift end.
• Maintain a clean, safe counter area and follow safety procedures.
• Collaborate with sales, customer service, warehouse, and management to meet targets.

Skills

Customer service

Sales

Communication

Upselling

Cash handling

Team collaboration

Education

High school diploma or equivalent

Tools

POS systems

Order entry software

Job description

We are looking for a Counter Sales Associate to join our growing team!

At PDI, our goal is to always be committed to providing quality products with prompt, efficient, courteous service in all segments of our business. We pride ourselves in keeping flexibility of procedures and policy at the forefront so that customer needs are always satisfied.

Since 1973, we have maintained our position as a leader in the wholesale distribution industry and offer first-class service to customers in the residential and commercial plumbing industries, as well as home builders, interior designers, re-modelers, and homeowners. We operate 19 branch locations and 13 showrooms throughout Georgia, Tennessee, and South Carolina.

Function

As a Counter Sales Associate, your primary responsibility is to assist customers with their product inquiries, process orders, and provide exceptional service at the sales counter. You will serve as the main point of contact for walk-in customers, contractors, and plumbers, ensuring their needs are met and contributing to the overall sales and profitability of the branch.

Principal Duties and Responsibilities

• Greet customers as they arrive at the counter, assess their needs, and provide product recommendations and solutions based on their requirements. Answer inquiries about product availability, specifications, pricing, and application, providing accurate and detailed information to assist customers in making purchasing decisions.
• Process sales orders, quotes, and invoices accurately and efficiently using the company's order entry system. Verify product availability, pricing, and discounts, and confirm order details with customers to ensure accuracy and satisfaction.
• Develop a comprehensive understanding of the company's product offerings, including plumbing fixtures, fittings, pipes, valves, and accessories. Stay informed about new products, promotions, and industry trends to effectively educate customers and promote sales opportunities.
• Identify opportunities to cross-sell or upsell related products and accessories to customers based on their needs and preferences. Recommend complementary items, upgrades, or alternative solutions to maximize sales and enhance customer satisfaction.
• Provide friendly, professional, and responsive service to all customers, addressing their inquiries, concerns, and requests in a timely and courteous manner. Resolve customer complaints or issues promptly and elevate complex issues to the appropriate supervisor or manager for resolution.
• Assist with order fulfillment processes, including picking, packing, and staging orders for customer pickup or delivery. Coordinate with warehouse and logistics teams to ensure timely and accurate order fulfillment and minimize order processing errors or delays.
• Process cash, credit card, and check transactions accurately and securely, following established cash handling procedures and protocols. Balance cash register at the end of each shift and reconcile any discrepancies with supervisor or manager oversight.
• Maintain a clean, organized, and safe work environment at the counter area, adhering to company policies, safety regulations, and industry standards. Follow proper procedures for handling hazardous materials, maintaining equipment, and ensuring workplace safety for employees and customers.
• Collaborate effectively with colleagues in sales, customer service, warehouse, and management to meet customer needs, resolve issues, and achieve sales targets. Communicate product availability, customer feedback, and sales opportunities to relevant team members to support overall branch success.

Principle Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Previous experience in sales, customer service, or counter sales, preferably in the plumbing wholesale industry.
• Strong interpersonal and communication skills, with the ability to build rapport and establish positive relationships with customers.
• Excellent product knowledge and understanding of plumbing materials, fixtures, and equipment.
• Proficiency in computer skills, including POS systems, order entry software, and Microsoft Office applications.
• Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.
• Detail-oriented with a focus on accuracy and quality in all aspects of work.
• Customer-focused mindset with a commitment to delivering exceptional service and exceeding customer expectations.