Plumbing Counter Sales Pro - Customer Focus & Growth

Cregger Company; Charlotte (NC); On-site; USD 33,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Paid holidays

Vacation pay

Employee referral program

Employee discount

Job summary

Cregger Company in Charlotte, NC is seeking a Plumbing Counter Sales associate to assist customers, process orders, and maintain a clean, organized counter area.

You will use catalogs to provide product information, price and availability, and you will aim to increase sales through smart cross-selling and upselling while coordinating deliveries with other departments. A friendly, professional demeanor is essential.

Responsibilities

• Service customers at the counter by taking orders and entering them into the system accurately; give priority to regular accounts.
• Use electronic and published catalogs to provide product, pricing and availability information to customers.
• Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sales items as well as new products
• Handle customer complaints and returns, while showing a positive attitude
• Work with other departments to resolve customer service issues in a timely manner
• Pulling, filling, packing and setting up orders for delivery and pickup.
• Report any quality or inventory discrepancy issues to the appropriate person.
• Communicate positively with supervisors, sales staff, fellow workers and customer to coordinate deliveries/ pick-up.
• Attend product knowledge meetings as required by management.
• Present a neat and professional image.
• Keep merchandising and counter areas clean and attractive
• Keep counter area inventory stocked; remove or add inventory items to stimulate impulse sales; remove discontinued items from the sales floor
• Assist in scheduled physical inventory counts
• Assist in keeping facility secure.
• Follow company policies and procedures.

Skills

Customer service

Sales

Cross-selling

Job description

Cregger Company in Charlotte, NC is seeking a Plumbing Counter Sales associate to assist customers, process orders, and maintain a clean, organized counter area.

You will use catalogs to provide product information, price and availability, and you will aim to increase sales through smart cross-selling and upselling while coordinating deliveries with other departments. A friendly, professional demeanor is essential.