Plumber Field Supervisor/Manager

Cascade Services; West Palm Beach (FL); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Company truck

On-the-job training

Paid time off

Job summary

East Coast Mechanical (ECM) is seeking a Plumber Field Supervisor/Manager to lead our residential service team. The role focuses on supervising plumbing operations, diagnosing issues, and driving efficiency and profitability on job sites.

The ideal candidate has at least 5 years in residential plumbing, strong leadership, and a track record of coaching technicians to increase tickets and customer satisfaction. This position demands hands-on leadership and a commitment to quality service.

Qualifications

• Minimum of 5 years residential service & repair experience.
• Strong residential & light commercial service experience.
• Ability to coach service technicians on improving tickets and leads.
• Promote lead generation and drive department growth.
• Understand plumbing design and costs for materials and labor.

Responsibilities

• Assist team diagnose residential plumbing issues and perform services.
• Lead and supervise plumbing staff on jobsites and in the shop.
• Oversee water heater replacement/repair and boiler operations.
• Coach technicians to improve ticket size, closing rate, and revenue.
• Maintain safety, inventory control, and accurate reporting.

Skills

Residential service

Leadership

Customer service

Troubleshooting

Sales coaching

Goal setting

Team training

Education

Plumbing license

Tools

Sewer machines

Boiler equipment

Job description

Job Title: Plumber Field Supervisor/Manager

Company: East Coast Mechanical (ECM)

Job Type: Full-Time

The Plumber Field Supervisor/Manageris responsible for all Plumbing Supervisor activities, including creating, monitoring, evaluating, and implementing strategies to obtain optimum efficiency and economy of operations and maximize profits.

We are dedicated to delivering high-quality service and building strong, long-term relationships with our clients. If you are skilled, motivated, and looking for a company that values professionalism and teamwork, we’d like to hear from you.

Work Environment a collaborative, supportive team focused on professionalism and quality service.

• Assist Team diagnose common and diverse residential plumbing issues efficiently and accurately and perform plumbing services
• Strong residential & light commercial service experience and strong troubleshooting skills
• Water Heater replacement and repair
• Experience with boiler operations
• Fixture Replacement (Faucets, Tubs, and Toilet)
• Drain Cleaning
• Competent use of conventional sewer machines
• A minimum of 5 years residential service & repair experience (diagnosing & troubleshooting a normal plumbing system)
• Leak Location and Repair, a plus
• Good analytical skills and attention to detail
• Coach service technicians on how to increase average ticket, closing rate, tech generated leads and monthly truck revenue.
• Provide exceptional customer service to internal and external customers.
• Results driven in a high-energy environment
• Must be coachable, and able to follow directions and work independently
• Ability to work in hot, cold, wet climates depending on the weather to assist team on jobsites
• Excellent leadership skills and team mentality to enhance team productivity and standards of work produced
• Ability to build business in the private sector, as well as the public sector
• Have an understanding of general Plumbing design with an overall general knowledge of Plumbing materials, equipment and labor costs.
• Positive energy and enthusiasm to drive sales and company growth
• Ability to prioritize, set goals, and manage multiple tasks, handle deadlines
• Promote lead generation
• Provide a constant flow of product and sales training.
• Drive the Plumbing department sales through training and development of the field technicians.
• Develop a culture of performance excellence to encourage employment growth.
• Maintain operational excellence through invoice completion, inventory control, safety awareness, and accurate reporting.
• Monitor and control call backs and warranties
• Handle all escalated customer concerns by demonstrating 100% customer satisfaction
• Positive energy and enthusiasm to drive sales, teamwork and company growth
• Ability to prioritize, set goals, and manage multiple tasks.

What We Offer:

• Comprehensive Benefits Health, dental, and vision insurance.
• Additional Coverage Life, accident, and short/long-term disability plans.
• Retirement Plan 401(k) with employer match to support your financial future.
• Resources Fully stocked warehouse and service trucks for efficiency.

Job Type: Full-time

• 401(k) matching
• Company truck
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Opportunities for advancement
• Paid time off
• Vision insurance

Physical Demands and Work Environment

Physical Demands:

• Climbing up and down on ladders and equipment
• Heavy lifting required (50-75) pounds, ladder work and tight space work required from time to time.
• Ability to pick-up a minimum of 25 pounds consistently and carry up to 250 feet unassisted.
• Operate handheld power tools.
• Wear personal protective equipment.
• Ability to work more than 40 hours per work week and up to 12 hours per day, as needed.
• Employees may be exposed to noise, dust, and fumes, and they may work in cramped, awkward positions. They may work outdoors in all weather conditions and may be required to climb ladders or work on a roof.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.