Senior Plumber Field Lead & Manager

Smith and Keene Home Services LLC; West Palm Beach (FL); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with employer match

Company truck

Disability insurance

Paid time off

Life insurance

On-the-job training

Opportunities for advancement

Flexible spending account

Health savings account

Employee assistance program

Vision insurance

Job summary

East Coast Mechanical (ECM) is seeking a Plumber Field Supervisor/Manager to lead the field team in West Palm Beach, FL. The role focuses on supervising plumbing operations, coaching technicians, and delivering high-quality service to customers.

You will drive efficiency, monitor performance, and promote growth within the department while ensuring top-notch customer satisfaction and professional service delivery.

Qualifications

• Minimum of 5 years residential service & repair experience.
• Strong residential & light commercial service experience.
• Experience with boiler operations.
• Water heater replacement and repair.
• Fixture replacement (faucets, tubs, and toilet).
• Drain cleaning and competence with conventional sewer machines.

Responsibilities

• Diagnose common residential plumbing issues efficiently and accurately and perform plumbing services.
• Coach service technicians on how to increase average ticket, closing rate, tech-generated leads and monthly truck revenue.
• Provide exceptional customer service to internal and external customers.
• Maintain operational excellence through invoice completion, inventory control, safety awareness, and accurate reporting.

Skills

Leadership

Coaching

Customer service

Problem solving

Attention to detail

Team management

Job description

East Coast Mechanical (ECM) is seeking a Plumber Field Supervisor/Manager to lead the field team in West Palm Beach, FL. The role focuses on supervising plumbing operations, coaching technicians, and delivering high-quality service to customers.

You will drive efficiency, monitor performance, and promote growth within the department while ensuring top-notch customer satisfaction and professional service delivery.