Plumber / Drain Technician

Whalen & Ives; Park Ridge (NJ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(K) with Company Match

Company-Paid Long-Term Disability &amp

Life Insurance

Voluntary Short-Term Disability & 

Paid Time Off

Job summary

Folkes Home Services in New Jersey is seeking a Residential Drains Technician to diagnose and clear residential drain and sewer issues using cable machines, jetters, and cameras. You will communicate findings clearly to homeowners and provide accurate service estimates while upholding safety and code standards.

With 2–3+ years in drain cleaning or related residential service, you’ll thrive on teamwork, quality workmanship, and dependable equipment.

Qualifications

• 2–3+ years of experience in drain cleaning, sewer maintenance, or a related residential service role.
• Residential plumbing experience is a plus.
• Experience with Service Titan or similar field-service software preferred.
• Strong communication and attention to detail.
• Valid driver’s license with a clean driving record.

Responsibilities

• Drain cleaning & clearing using cable machines, jetting equipment, and tools to clear blockages.
• Sewer line diagnostics with camera inspections to identify root intrusion and defects.
• Troubleshooting and diagnosing drain/sewer issues, determining root causes.
• Provide preventative maintenance like descaling and system flushing.
• Communicate findings and repair options clearly to homeowners.
• Prepare accurate service estimates and explain long-term solutions such as sewer repair or maintenance plans.
• Document work performed in Service Titan and manage customer interactions.
• Maintain equipment and safety, ensuring compliance with codes and standards.
• Deliver exceptional customer service and resolve concerns promptly.

Skills

Drain cleaning

Sewer maintenance

Communication

Driver’s License

Customer service

Tools

Cable machines

Jetters

Sewer cameras

Locators

Service Titan

Job description

Overview

Residential Drains Technician

Are you a skilled problem-solver who takes pride in delivering exceptional service and helping homeowners maintain safe, efficient plumbing systems? We’re looking for a dedicated Drain Technician to join our growing team. In this role, you’ll use advanced diagnostic and drain-clearing equipment to identify and resolve residential drain and sewer issues while providing outstanding customer service. If you have hands–on experience, strong technical skills, and a commitment to quality workmanship, this is an opportunity to build a rewarding career with a company that values professionalism, teamwork, and customer satisfaction. Join us and make a difference by delivering reliable solutions that keep our customers’ homes running smoothly!

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What You’ll Do:

• Drain Cleaning & Clearing– Perform residential drain cleaning using cable machines, high–pressure jetting equipment, and other tools to clear blockages in sinks, tubs, toilets, main lines, and sewer systems.
• Sewer Line Diagnostics– Conduct sewer camera inspections to identify root intrusion, pipe damage, blockages, and system defects.
• Troubleshooting & Problem Solving– Diagnose drain and sewer issues, determine root causes, and recommend effective solutions to restore proper flow.
• Preventative Maintenance Services– Provide routine drain maintenance, including descaling, root treatment, and system flushing to prevent future issues.
• Customer Communication– Clearly explain findings, recommended services, and repair options to homeowners while maintaining a friendly, professional demeanor.
• Cost Estimates & Recommendations– Prepare accurate service estimates and educate customers on long–term solutions such as sewer repair, replacement, or preventative maintenance plans.
• Service Titan Documentation– Use Service Titan to document work performed, update job notes, track service history, and manage customer interactions.
• Equipment Care & Safety– Maintain drain–cleaning equipment, follow safety protocols, and ensure all work complies with local codes and industry standards.
• Customer Service Excellence– Deliver exceptional service, resolve concerns promptly, and ensure a positive customer experience from start to finish.

What You Bring:

• Experience– 2–3+ years of experience in drain cleaning, sewer maintenance, or a related residential service role. (Residential plumbing expereince is a plus*)
• Technical Skills– Proficiency with cable machines, jetters, sewer cameras, locators, and other drain–cleaning tools.
• Service Software– Experience with Service Titan or similar field–service software preferred.
• Communication Skills– Strong ability to communicate clearly with customers and team members.
• Attention to Detail– Ability to accurately diagnose issues and perform work that meets safety and code standards.
• Customer-Focused Mindset– Commitment to delivering high-quality service with professionalism and a positive attitude.
• Driver’s License– Valid driver’s license with a clean driving record.

What We Offer:

• Medical, Dental, and Vision Insurance:Affordable, comprehensive coverage
• 401(K) with Company Match:Plan for your future with confidence
• Company-Paid Long-Term Disability & Life Insurance:Security and peace of mind
• Voluntary Short-Term Disability & Life Insurance:Additional protection tailored to your needs
• Paid Time Off:Vacation, holidays, and sick time to support work-life balance

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Join our team at Folkes Home Servicesand become part of a company that values both its customers and employees. Apply today to start your career with a leading home services provider and be part of theApex Service Partnersnetwork!

Folkes Home ServicesMay conduct a preemployment background check and drug test, subject to applicable law.

Folkes Home Servicesis an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.