PLM Solutions Analyst — Global IT & Process Enablement

Franklin Electric; Fort Wayne (IN); On-site; USD 70,000 - 100,000; Full time

Job summary

Franklin Electric is seeking a PLM Business Analyst to serve as a technical and functional resource for PLM and engineering software. You will balance hands-on administration with user support and drive process improvements across regions, including upgrades, integrations, and enhancements.

Strong communication and project skills are required. You will work with IT and business stakeholders to design solutions, administer configuration, manage licenses, and lead small to mid-sized projects

Qualifications

• Bachelor’s degree in engineering, computer science, information systems, or related field required.
• 5+ years hands-on PLM systems experience (e.g., Windchill) and CAD/MCAD tools (e.g., Creo) supporting engineering processes.
• Experience with ERP and ITSM tools (e.g., JD Edwards E1, ServiceNow) preferred.

Responsibilities

• Responds to internal customers to resolve PLM and engineering tool issues.
• Manages incidents and service requests in ServiceNow; analyzes trends.
• Administers PLM configuration, user provisioning, and lifecycle states.
• Leads small to mid-size projects per IT Development Process; coordinates UAT.
• Creates SOPs, runbooks, and user training; supports tool migrations.
• Supports change control and SOX-compliant documentation.

Skills

Communication

Problem Solving

Decision Making

Meeting Facilitation

Presentation Skills

Business Process Knowledge

PLM Concepts

Requirements Definition & Testing

Project Management

Stakeholder Collaboration

Education

Bachelor’s degree in engineering, computer science, information systems, related field

Tools

Windchill

Creo

ServiceNow

ERP (JD Edwards E1)

REST APIs

Job description

Franklin Electric is seeking a PLM Business Analyst to serve as a technical and functional resource for PLM and engineering software. You will balance hands-on administration with user support and drive process improvements across regions, including upgrades, integrations, and enhancements.

Strong communication and project skills are required. You will work with IT and business stakeholders to design solutions, administer configuration, manage licenses, and lead small to mid-sized projects