PLEDGE and Partnership Manager

ASB Help; United States; Remote; USD 65,000 - 95,000; Full time

Benefits offered by this job

Birthday off

Reimbursed eye tests

Job summary

ASB Help is hiring a PLEDGE and Partnership Manager to lead the PLEDGE programme, engage organisations, and oversee the CRM and practitioner resources. You will develop high-quality content, build cross-sector partnerships, and deliver training to practitioners and victims.

The role focuses on promoting best practices in anti-social behaviour responses, translating updates for public resources, and representing the charity at events and in media engagements. Flexible hours may be required.

Qualifications

• Operational experience with ASB case management in local authority, housing provider, police or similar.
• Ability to collaborate with partner agencies to respond to ASB outcomes.
• Excellent written and verbal communication for diverse audiences.
• Know-how of safeguarding responsibilities and victim-centered approaches.
• Experience using databases/CRM systems to record and manage information.

Responsibilities

• Lead the PLEDGE programme: identify organisations, promote participation, manage the online CRM and hub, oversee applications and assessments.
• Develop high-quality website content: case studies, resources and best practice guidance for practitioners and victims.
• Build relationships with ASB practitioners and stakeholders to gather insights and support content development for the Practitioner Hub.
• Provide non-legal ASB guidance to victims and practitioners via email/phone; triage enquiries and allocate cases.
• Monitor policy developments to keep resources current and relevant.
• Design and deliver training, presentations and workshops; represent ASB Help at events and media engagements.
• Identify opportunities for collaboration with practitioners, agencies and victim groups to improve outcomes.
• Translate updates into accessible information for publication on the website and channels.
• Represent ASB Help in Case Review processes as needed.
• Participate in local, regional and national forums to advocate for victims.
• Support financial sustainability by identifying opportunities to promote services and expand reach.
• Undertake any other duties commensurate with the role.

Skills

ASB case management

Stakeholder collaboration

Clear communication

Safeguarding knowledge

CRM proficiency

Tools

CRM systems

Databases

Online platforms

Job description

PLEDGE and Partnership Manager

Introduction

We are delighted to announce that we are recruiting for a PLEDGE and Partnership Manager, a vital role within our charity and one that plays a key part in helping us achieve our mission of ensuring victims' voices are heard and organisations are equipped to deliver the best possible support.

Job Description

• Lead the ASB Help PLEDGE programme, including identifying and engaging appropriate organisations, promoting participation, managing the online PLEDGE CRM platform and resource hub, and overseeing the application and assessment process. Review policies and supporting documentation to ensure compliance with national best practice standards. Represent ASB Help at PLEDGE certificate presentation events as required.
• Develop high-quality website content, including case studies, articles, resources and best practice guidance for practitioners and victims.
• Build and maintain effective relationships with anti-social behaviour practitioners and key stakeholders to gather insights, share learning and support the development of content for the Practitioner Hub on our website.
• Provide non-legal advice and guidance to victims and practitioners on anti-social behaviour (ASB) via email and telephone, ensuring enquiries are effectively managed and recorded through the CRM system. Monitor and triage incoming enquiries, responding directly or allocating cases to appropriate team members, including providing cover during periods of absence.
• Monitor legislative, policy and sector developments to ensure information, resources and guidance provided by ASB Help remain current, accurate and relevant.
• Design and deliver training, presentations and workshops for a range of audiences, including practitioners, partner organisations and stakeholders. Represent ASB Help through conference speaking engagements and media appearances as directed by the CEO.
• Identify and develop opportunities for collaboration with practitioners, statutory agencies, community organisations and victim groups to advance ASB best practice and improve outcomes for victims.
• Identify emerging themes, trends and challenges affecting victims and practitioners and support campaigns and initiatives that promote improvements in policy and service delivery.
• Translate legal, policy and sector updates into accessible and practical information for publication on the ASB Help website and other communication channels.
• Represent ASB Help within the ASB Case Review process, serving as an independent panel member or chair for external agencies where appropriate.
• Represent ASB Help at local, regional and national forums, meetings and events, acting as an advocate for victims and promoting effective approaches to tackling anti-social behaviour.
• Support the financial sustainability of the charity by identifying opportunities to promote ASB Help's services, generate income and expand organisational reach and impact.
• Undertake any other duties commensurate with the responsibilities and level of the post.

Person Specification

Essential experience and qualities

• Current operational experience of managing and resolving anti-social behaviour (ASB) cases within a local authority, registered provider of social housing, police service, or similar organisation.
• Experience of working collaboratively with partner agencies and stakeholders to deliver effective responses to anti-social behaviour.
• Strong working knowledge of relevant ASB legislation, including the Anti-Social Behaviour, Crime and Policing Act 2014 and the Crime and Policing Act 2026.
• Excellent written and verbal communication skills, with the ability to communicate complex information clearly to a range of audiences.
• Experience of developing and delivering training, guidance, policies, procedures or other learning resources relating to anti-social behaviour.
• Proficient in the use of databases, CRM systems and online platforms, with experience of recording and managing information accurately.
• Confident presenter, with the ability to represent the charity at meetings, conferences, events and media engagements.
• Sound understanding of safeguarding responsibilities, vulnerability, risk assessment and victim-centred approaches.
• Ability to work independently without close supervision, manage competing priorities and use initiative while contributing positively as part of a team.
• Availability and willingness to work flexible hours.

Desirable experience and qualities

• Experience and knowledge of working practices at a strategic level.
• Knowledge of housing related legislation relevant to anti-social behaviour.
• Experience of developing partnerships, networks or collaborative projects at a local, regional or national level.

Staff benefits

• Birthday off
• Reimbursed eye tests

Applications Now Open

Closing date: 31st October 2026

Interviews: Week commencing 9th November 2026

Please find the full job description and person specification below.

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APPLICATION FORM

Job description/Person specification