Players Club Supervisor

Seven-Feathers-Hotel-; Canyonville (OR); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Free meals

401k with employer match

Medical/dental/vision insurance

Paid time off

Job summary

Seven Feathers is seeking a friendly Guest Services associate to build guest loyalty and provide accurate information about casino events and promotions. You will greet guests enthusiastically and use observation and personal contact to identify valuable guests, delivering superior service both inside and outside the casino.

Key duties include assisting with promotions, doing payouts, and making engaging PA announcements.

Qualifications

• High School Diploma or GED required.
• Experience in guest service and promotions is preferred.
• Cash handling experience is preferred.
• Able to handle multiple priorities and tasks simultaneously.

Responsibilities

• Greet guests with enthusiasm and provide accurate information about events and promotions.
• Develop guest loyalty and relationships through observation and personal contact.
• Assist in promotions by answering questions, executing drawings, payouts, and announcements.
• Make professional and engaging announcements over the casino PA system.

Skills

Guest service

Cash handling

Promotions/events

Public announcements

Multitasking

Education

High School Diploma or GED

Job description

Description

Why Work at Seven Feathers?

At Seven Feathers, our passion is people. We empower our team members to grow and succeed through a supportive, and fun work culture. Whether you’re just starting your career or looking to take the next step, we provide training, development, and a wide range of opportunities to help you achieve your goals. As part of the Seven Feathers family, you’ll feel valued and supported every step of the way.

The Position:

Responsible to develop guest loyalty and relationships while identifying and gathering information on valuable guests through observation, personal contact, and service. Greets guest with enthusiasm and provides accurate information about casino events, entertainment, promotions, area events and attractions. Provides superior guest service both internally and externally.

• Contributes to a high energy, fast-paced environment that provides guests with an entertaining, fun and dynamic experience.
• Knows and follows the Internal Controls set in place by the Cow Creek Gaming and Regulatory Commission.
• Maintains thorough knowledge of all current and upcoming events and promotions.
• Responsible for assisting in promotions and campaigns by answering guest questions, executing drawings, doing payouts, and making announcements that are professional and engaging.
• Conducts announcements on the Casino public address system for promotional drawings, guest requests and other department requests. Includes both scripted and unscripted announcements.

The Benefits:

We offer a competitive salary and a benefits package that shows how much we care about our team, including:

• Comprehensive medical, dental, vision, and Rx coverage
• Generous Paid Time Off to recharge and enjoy life
• 401k with up to a 3.5% employer match to secure your future
• 20¢ per gallon fuel discounts to keep you moving
• Free meals
• Direct Pay (Payday Advance)

Requirements

• High School Diploma or GED Certificate required.
• 1 - 2 years of accredited Guest Service Training preferred and/or equivalent combination of training and experience.
• 1 year cash handling experience preferred.
• Previous experience with participation in promotional events or guest-focused marketing programs preferred.
• Able to handle multiple priorities and tasks at once.
• Must be able to obtain a Class III Gaming License.