Players Club Representative (Part Time)

Bally's Interactive; Baton Rouge (LA); On-site; USD 17,000 - 22,000; Full time

Job summary

Bally's Interactive in Baton Rouge, LA is seeking a Guest Services Associate to connect with guests, facilitate event and venue reservations, and promote casino offerings. You will answer calls and stay informed on casino features to assist guests effectively.

In this role you’ll use casino tracking tools, provide feedback on guest preferences, and help coordinate promotions while maintaining top-notch guest service. A flexible schedule including nights and weekends is required.

Qualifications

• Build guest relations and make guests feel welcome on every shift.

Responsibilities

• Build guest relations throughout every shift by talking with guests, making them feel welcome and comfortable, and inviting them back.
• Assist with reservations for events, promotions and guest accommodations.
• Answer all incoming calls and maintain the highest level of knowledge in regard to all aspects of the casino.
• Communicate details of and assist with promotions, mailings and other offers with all departments.
• Understand and use casino tracking programs.

Job description

Responsibilities:

• Build guest relations throughout every shift by talking with guests, making them feel welcome and comfortable, and inviting them back.
• Responsible for assisting with reservations for events, promotions and guest accommodations.
• Answer all incoming calls and maintain the highest level of knowledge in regard to all aspects of the casino.
• Communicate details of and responsible for assisting with promotions, mailings and other offers with all departments.
• Ability to understand and use casino tracking programs.
• Provide valuable feedback on guest preference and their expectations.
• Maintain thorough knowledge of casino amenities and events to effectively communicate with guests.
• Book event, hotel and restaurant reservations for guests upon request.
• Make announcements throughout shift promoting upcoming events.
• Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
• Keep work area in a clean and orderly manner.
• Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
• Handle routine guest complaints and incidents and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
• Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
• Perform other duties as assigned or reasonably requested by any member of management.

Target Salary Range: $14.00 per hour

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.