Players Club Representative -Night shift

The Casino @ Dania Beach; Florida; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) Retirement Plan

Paid Time Off

Paid Parental Leave

Medical Plans

HSA

Dental Plans

Vision Plan

Employee Assistance Program

Short-Term Disability

Life Insurance

Long Term Disability

Disability Plans

Parking

Learning & Development access

Discounts & Perks

Job summary

The Casino @ Dania Beach in Dania Beach, FL seeks a Full Time Clerical team member to deliver outstanding guest service, support the Players Club and box office systems, and assist with event ticketing and promotions.

Ideal candidates are bilingual in English and Spanish, with 1–2 years of customer service experience. Flexible schedule, nights, weekends and holidays required.

Qualifications

• High school diploma or GED preferred.
• Bilingual English/Spanish strongly preferred.
• 1–2 years of customer service experience preferred.

Responsibilities

• Attends to guest comments, questions and complaints in a friendly, efficient manner.
• Manages Players Club and box office systems and ticketing processes.
• Sells event tickets and assists guests with inquiries and Will Call.
• Stays updated on promotions and events to inform guests accurately.
• Acts as a central problem-solving hub for on-floor issues and communicates them appropriately.
• Executes required announcements in the casino and acts as a greeter.
• Performs usher duties on event days and assists with promotional giveaways.
• Supports other duties as assigned.

Skills

Customer service

Bilingual English/Spanish

Microsoft Office

Education

High school diploma or GED

Tools

Players Club system

Box office ticketing system

Job description

Full Time Clerical Dania Beach, FL, US

3 days ago Requisition ID: 1681

Working at our casino is about providing FUN and SPECTACULAR Customer Service and being a Team Player! Join our Players Club team and be part of the fun and excitement, while providing great customer service to our guests.

What you will be doing

• Attends to all guest comments, questions, complaints, etc. in a friendly and efficient manner.
• Has full understanding of facility’s features, amenities and systems (Players Club, box office ticketing system, etc.).
• Executes all aspects of Players Club – recruits and registers new members, explains Club benefits and rules, checks and redeems points, validates promotional points.
• Executes all aspects of box office – sells event tickets, assists guests with ticketing inquiries, handles Will Call area, etc.
• Stays updated on promotions, special events, etc. to be able to competently inform guests.
• Serves as central problem-solving hub for employees to report issues occurring on the gaming floor or buffet area. Communicates reported issues to appropriate individuals.
• Executes required announcements in the casino.
• Acts as a greeter in the Casino.
• Performs usher duties as needed on event days.
• Assists with promotional giveaways as needed including but not limited to moving boxes and bagging items.
• Other duties as assigned.

The ideal candidate for this position

• High school diploma or GED preferred.
• Bilingual (English and Spanish) strongly preferred.
• 1-2 years of customer service experience preferred.
• Excellent customer service skills required.
• Strong written, oral and interpersonal communication skills.
• Must have keen attention to detail.
• Must have knowledge of Microsoft Office programs.
• Must be willing to learn Players Club and box office systems.
• Must be flexible and able to work well independently and in a team environment.
• Must be able to work a flexible schedule to include nights, weekends and holidays.
• Must be able to move items weighing up to 25 pounds within the casino.
• May be required to assist customers in an open, well-ventilated, semi-enclosed terrace where cigarette and cigar smoking is permitted.
• Key Access: Sensitive keys issued. Heightened responsibility for not leaving property /returning keys timely.
• Must apply and be able to obtain the appropriate state occupational gaming license, which includes lifetime FBI criminal background check.
• Must be able to pass drug testing as per company's Drug Free Workplace Policy and applicable background checks.

Benefits You Will Enjoy

• 401(k) Retirement Plan (Traditional and Roth with up to 4% Employer Match)
• Paid Time Off ( to 25 days)
• Paid Parental Leave (2 weeks)
• Medical Plans
• Health Savings Account (HSA)
• Dental Plans
• Vision Plan
• Free Employee Assistance Program
• Free Short-Term Disability
• Free Basic Term Life Insurance
• Long Term Disability
• Accident/Critical Care Plans
• Group Term and Whole Life Insurance
• Pet Insurance Discounts
• Onsite Employee Meal Discounts
• Onsite Entertainment Discounts
• Free Access to continuous learning & development opportunities
• Free Access to exclusive Discounts & Perks
• Free Parking

Dania Entertainment Center, LLC is a Drug Free Workplace and Equal Opportunity Employer - M/F/D/V EOE