Players Club Representative

Playatgila; Chandler (AZ); Hybrid; USD 32,000 - 43,000; Full time

Job summary

Playatgila in Chandler, AZ is seeking a Guest Services Associate to deliver excellent guest service, identify and enroll prospective Players Club members on the casino floor and at the Players Club booth, and assist with ticket redemption and card preparation.

Requires a high school diploma or equivalent, basic Microsoft Office skills, ability to work in a smoking environment, and to pass a pre-employment drug test and background check.

Qualifications

• High School Diploma or equivalent preferred.
• GILA WAY: Greet, interact, listen, appreciate guests.
• Must have intermediate computer skills with Microsoft Office Suite.
• Must pass pre-employment drug/alcohol test and maintain a Drug-Free Workplace.
• Must pass a full background check to be certified/licensed before employment.
• Must be able to work in a smoking environment.

Responsibilities

• Promotes and provides excellent guest service experiences to both internal and external guests.
• Identifies, establishes and inspires enrollments to prospective Players Club members both on the casino floor and the Players Club booth.
• Communicates properly with guests with reference to ticket redemption and preparation of player's club cards.
• Prepares new cards, replacement cards, and updates information in the player development system for guests.
• Performs other special projects and duties as assigned.

Skills

Guest service

Enrollment of players

Ticket redemption

Computer skills

Communication

Education

High School Diploma

Tools

Microsoft Office

Job description

Description

Closing Date: October 16, 2026 at 4:00 PM

Pay Rate: $18.00 per hour

Essential Duties and Responsibilities

• Promotes and provides excellent guest service experiences to both internal and external guests.
• Identifies, establishes and inspires enrollments to prospective Players Club members both on the casino floor and the Players Club booth.
• Communicates properly with guests with reference to ticket redemption and preparation of player's club cards.
• Prepares new cards, replacement cards, and updates information in the player development system for guests.
• Performs other special projects and duties as assigned.

Skills/ Requirements

• High School Diploma or equivalent preferred.
• Ability to perform the GILA WAY which is as follows; G reet our guest, I nteract positively with our guest, L isten actively to our guest, A ppreciate our guest.
• Must haveintermediate computer skills with Microsoft Office Suite software.
• Must pass a pre-employmentdrug/alcohol test andagree to maintain a Drug-Free Workplace as a condition of employment.
• Must pass a full background check to be certified/licensed prior to employment.
• Mustbe able to work in a smoking environment.

Preferred

High School/GED or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.