Players Club Rep - Flexible Hours & Guest Service

Mohegan PA; Connecticut; On-site; USD 21,000 - 30,000; Full time

Job summary

Mohegan Sun in Uncasville, CT is seeking a friendly Players Club Representative to assist guests with Momentum accounts, share loyalty program details, and provide directions and event information across the property.

You will re-issue Momentum cards, add promotional offers, enter data into ACSC, and help guests navigate online services such as FanDuel and MMS while protecting the confidentiality of marketing programs.

Qualifications

• High School Diploma or equivalent.
• Must be able to communicate effectively in English.
• Previous customer service experience.
• Intermediate technology skills (downloading an app, IM, sending an email, etc.)

Responsibilities

• Create and update Momentum accounts in ACSC according to procedures.
• Re-issue Momentum cards and provide promotional information upon request.
• Interact with guests at Players Club booths and kiosks, meeting guest service standards.
• Maintain confidentiality of marketing programs and guest information.
• Add Free Slot Play and Recovery Free Bets to guest accounts per procedures.
• Update guest contact information for Momentum accounts to support Marketing efforts.
• Evaluate player accounts for access and promotions.
• Assist guests with online services (FanDuel, MMS).
• Communicate with Hosts, Player Development, Credit, Security, Slot Attendants to assist guest requests.

Skills

Customer service experience

Effective communication

English proficiency

Basic computer skills

Education

High School Diploma or equivalent

Tools

ACSC

GHS

Marketing Admin Panel

Microsoft Teams

Outlook

Everi Dashboard

Strivacity

SharePoint

MoheganSun.com

Cognos

Workday

Kronos

Job description

Mohegan Sun in Uncasville, CT is seeking a friendly Players Club Representative to assist guests with Momentum accounts, share loyalty program details, and provide directions and event information across the property.

You will re-issue Momentum cards, add promotional offers, enter data into ACSC, and help guests navigate online services such as FanDuel and MMS while protecting the confidentiality of marketing programs.