VIP Experience & Loyalty Executive

Mohegan Sun; Connecticut; Hybrid; USD 70,000 - 120,000; Full time

Job summary

Mohegan Sun is seeking a VIP Experience Executive in Uncasville, CT, to drive loyalty and revenue through high-volume outreach by phone, email, and SMS. The role focuses on both retaining active players and reactivating lapsed accounts, delivering personalized services and reinvestment within approved budgets.

The position requires a marketing/commerce background, strong communication, and the ability to operate in a fast-paced casino environment.

Qualifications

• Excellent written and verbal communication skills.
• Strong negotiator and detail-oriented.
• Excellent organizational and multi-tasking skills.

Responsibilities

• Drive player retention and revenue growth by building relationships with VIPs.
• Meet daily, weekly and monthly outbound targets via calls, email, and SMS.
• Deliver tailored service, promotions, and loyalty rewards to VIPs.
• Upsell promotions, new games, and site features during interactions.
• Coordinate exclusive events and hospitality to deliver high-level VIP experiences.

Skills

Communication

Negotiation

Organizational

Multi-tasking

Self-starter

Education

Bachelors’ Degree in Marketing, Information Systems, Business

Tools

Zendesk

Job description

Mohegan Sun is seeking a VIP Experience Executive in Uncasville, CT, to drive loyalty and revenue through high-volume outreach by phone, email, and SMS. The role focuses on both retaining active players and reactivating lapsed accounts, delivering personalized services and reinvestment within approved budgets.

The position requires a marketing/commerce background, strong communication, and the ability to operate in a fast-paced casino environment.