PLAYERS CLUB REP F/T

Fantasy Springs Resort Casino; Indio (CA); On-site; USD 21,000 - 28,000; Full time

Job summary

Fantasy Springs Resort Casino in Indio, CA is seeking a friendly Guest Services Associate to support the Players Club and casino promotions. You will greet guests, process memberships, and ensure excellent service while promoting club benefits.

The role requires strong customer service, ability to work flexible shifts, and the capacity to handle high-pressure situations on a busy casino floor. Training will cover club policies and guest engagement.

Qualifications

• Must provide high level customer service to guests and co-workers.
• Ability to promote Club memberships and assist in promotions.
• Willingness to work flexible shifts including weekends and holidays.

Responsibilities

• Assists with casino promotions and events and delivers excellent service.
• Enters new Club memberships and promotes Club benefits.
• Accesses Player Club data and validates eligibility for promotions.
• Provides hospitality and directs guest requests and complaints as needed.
• Issues free slot play and food coupons within authorized limits.
• Answers phones and assists guests with questions about the Club.
• Attends meetings and Player Club training; represents the brand on the floor.
• Performs duties under time pressure in a busy environment.

Skills

Customer service

Dealing with guests

Under pressure

Shift flexibility

Computer literacy

Education

High School Diploma or GED

Tools

Club software

Job description

Description

Summary:

Will provide guests with friendly and consistent service; will be committed to give excellent standards of performance at the Players Club.

Essential Duties and Responsibilities include:

• Assists with Casino promotions and special events, as needed, and provides excellent customer service while assisting in casino promotions and special events.
• Enters all new Club memberships and data entry; promotes Club membership.
• Will have access to Player Club Database and Player Club Card Stock.
• Responsibility for validating Player Club eligibility for new gaming patrons wishing to participate in the approved gaming promotional activities.
• Provides high quality customer service and hospitality in the execution of assigned duties to include, but not limited to, greeting customers, arranging customer requests, directing customer complaints, and assisting customers at the Club
• Issues free slot play to club members up to authorized limit.
• Issues free slot play, up to authorized limit, and food coupons to Bus guests.
• Assists Leads or Manager as requested or needed.
• Answers telephones and assists guests with questions via telephone.
• Make announcements using overhead voice system for promotions and special events.
• Displays superior guest service skills and projects a mature presence and confidence and ability to manage difficult guests.
• Must attend mandatory meetings and Player’s Club Training.
• Ability to perform assigned duties under frequent time pressure in an interruptive environment, such as multiple Buses arriving at the same time.
• Must possess and maintain thorough knowledge of all Fantasy Springs Resort Casino entities.
• Works as an Ambassador while on the Casino floor.

This position is not limited to those duties listed in the job description. Duties and responsibilities can be changed, expanded, reduced or deleted to meet business needs of the company.

Supervisory Responsibilities: None

Requirements

• Must be at least 21 years of age or older
• High School Diploma or GED equivalent.
• Ability to obtain a Gaming License for this Position.
• Must be able to lift and carry up to 50 lbs.

Skills:

• Ability to maintain composure, thinks clearly, and performs well under pressure in a fast- paced work environment.
• Will be responsible for the deliverance of the highest level of Customer Service to guests and co-workers.
• Must be flexible to work any shift assigned to include days, swing, grave weekends and/or holidays.
• Manual and finger dexterity to operate computer and perform routine handwriting

Work Environment:

• Tolerance to work in a smoke-filled environment
• Mobility and stamina to sit stand and /or walk for prolonged periods of time up to 8 hours
• Flexibility to bend and /or stoop on an occasional basis (for example; must be able to board a Bus via steps to greet guests)

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees working in the Casino or Bowling Center may be exposed to second-hand smoke, moderate noise levels, and bright or flashing lights.