Players Club Concierge & Guest Services

Oneida Nation; Green Bay (WI); On-site; USD 17,000 - 22,000; Full time

Job summary

Oneida Nation's Oneida Casino in Green Bay seeks a guest services attendant to assist players, answer questions, and promote Players Club benefits. You will greet tour operators and casino guests, ensuring a friendly and efficient experience.

Candidates should be able to stand for long periods, lift up to 25 pounds, and work evenings, weekends, or holidays in a smoke-prone, noisy casino environment. Flexibility with schedules is required.

Qualifications

• Provide guest services for Oneida Casino customers, including Players Club membership guidance.
• Answer customer questions and explain benefits of Player Club membership.
• Welcome all Tour Operators and Oneida Casino Guests.

Responsibilities

• Stand, walk, use hands, reach with hands and arms; talk and hear.
• Occasionally stoop, kneel, crouch, and lift/move up to 25 pounds.
• Work in a casino setting with high noise and possible cigarette smoke.
• Evening, weekend, and/or holiday work required; extended hours and varied schedules.
• Work environment may NOT be smoke, noise or dust free.

Skills

Guest services

Customer questions

Membership benefits explanation

Tour operator greeting

Job description

Oneida Nation's Oneida Casino in Green Bay seeks a guest services attendant to assist players, answer questions, and promote Players Club benefits. You will greet tour operators and casino guests, ensuring a friendly and efficient experience.

Candidates should be able to stand for long periods, lift up to 25 pounds, and work evenings, weekends, or holidays in a smoke-prone, noisy casino environment. Flexibility with schedules is required.