Player Services Rep

Casino Omaha; Onawa (IA); On-site; USD 26,000 - 36,000; Full time

Job summary

Casino Omaha in Iowa seeks a Player Services Representative to assist guests by distributing cash, converting tickets and chips, and helping with vehicle retrieval while maintaining exemplary guest service. You will safeguard assets, balance transactions, and complete necessary paperwork to support Player Services operations.

Applicants should have a high school diploma or be pursuing a GED, strong communication skills, basic computer use, and the ability to obtain a Gaming License.

Qualifications

• High School Diploma or pursuing a GED.
• Excellent communication skills in writing and speaking.
• Must be able to obtain and maintain a Gaming License.
• Must be 18 years or older at employment.
• Prior Player Services experience preferred.

Responsibilities

• Distributes moneys to guests converting tickets, checks and chips.
• Safeguards assets and adheres to regulations.
• Balances money transactions during shift.
• Provides prompt, friendly guest service.
• Receives/returns vehicles and processes retrieval slips.
• Completes departmental paperwork for Player Services.

Skills

Customer service

Cash handling

Data entry

Communication

Guest relations

Time management

Education

High School Diploma

GED pursuit

Tools

10-key adding machine

Basic computer skills

Job description

Position: Player Services Representative

Classification: Key / Non-Exempt

Reports to: Player Services Manager

Position Summary:

Distributes moneys to casino guests converting tickets, checks and gaming chips into currency. Park and retrieve guest’s vehicles, while providing excellent guest service at all times.

Duties & Responsibilities:

Safeguard company assets and adhere to all Departmental, Casino and Gaming Regulations.

Accountable for all funds entrusted to him/her on an assigned shift.

Provide prompt, friendly and courteous service to all casino guests.

Create teamwork by helping co-workers with essential duties.

Maintains integrity of Player Services Operations.

Balances all money transactions processed during shift.

Receives/returns vehicles from/to guests and processes retrieval slip.

Ensures the completion of all departmental paperwork necessary for Player Services Operations.

Maintain a friendly relationship with customers.

Minimum Qualifications:

High School Diploma or be actively pursuing a GED.

Valid Driver’s License (No SR-22’s or outstanding traffic violations) preferred.

Previous Player Services experience is preferred.

Excellent communication skills both oral and written.

Basic skills with computers and (10) key adding machine.

Must be able to obtain and maintain a Gaming License.

Must be a minimum of 18 years of age or older upon employment

Requirements:

Must be able to enter data, read and interpret output from computer.

Must have excellent guest and human relations skills.

Must be able to work any day of the week and any shift.

Must be willing to learn all phases of Player Services activity.

Must present a well-groomed appearance.

Must be able to respond to common inquiries or complaints from guests, regulatory agencies, or upper management.

Must be able to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s.

Must be able to define problems, collect data, establish facts, and draw valid conclusions.

Must be able to stand, move and walk for prolonged periods of time.

Must be able to walk and or move up to and over 1 ½ mile.

Must have a tolerance for smoke filled environments.

Must be able to grasps, lift, and move or carry objects up to and over 25 lbs.

Be able to operate a manual transmission vehicle preferred.

I have read and understand the job description. I am able to perform the essential functions of the job with or without accommodation.