Guest Services Relief Supervisor

Legends Bay Casino; Sparks (NV); On-site; USD 42,000 - 66,000; Full time

Job summary

Legends Bay Casino in Sparks, NV seeks a Guest Services Relief Supervisor to manage cash and gaming operations in the Cage. You will supervise front line cashiers, perform fills, credits, and chip/ticket exchanges, balance assigned banks, and ensure accurate reporting to the Cage Manager.

The role requires a high school diploma or GED, prior supervisory and cash handling experience, and the ability to work varied shifts including weekends and holidays in a smoke-friendly environment.

Qualifications

• High School Diploma or GED required.
• Previous supervisory experience required.
• Previous experience handling cash required.

Responsibilities

• Process all in-house business including making change, cashing e-tickets and slot payouts.
• Responsible for making bank deposits.
• Balance cage reconciliations daily and log reports.
• Supervise front line cashiers on policies and procedures; assist during peak periods.
• Balance vault and verify unattended drawers; respond to inquiries from guests.

Skills

Supervisory experience

Cash handling

10-key proficiency

Computer skills

Education

High School Diploma or GED

Tools

S.D.S

Casino Market Place

Job description

The Guest Services Relief Supervisor will manage the accountability of assigned funds and protect company assets. Responsibilities include performing fills, credits and even money exchanges, preparing funds for slot pay-outs, preparing paid in and paid out forms, cashing checks and redeeming chips and tickets. Must also be able to count chips, checks and monies to balance assigned banks at the end of each shift. Main Bank Experience is preferred. This role will also be assigned to working in the Cage with duties listed below.

Job Requirements

• Process all in house business to include making change, cashing e-tickets and slot payouts.
• Responsible for making bank deposits.
• Responsible for balancing cage reconciliations each day.
• Supervise front line cashiers on policies and procedures.
• Help front line cashiers during peak business periods.
• Balance vault and verify all unattended drawers.
• Effectively communicate with Cage Manager.
• Responsible for making and logging accurate reports for the department manager.
• Issue employee banks to assigned employees and their departments.
• Knowledge of Title 31 requirements while enforcing gaming policies and procedures.
• Help with soft count when needed.
• Help hand out keys.
• Make up the daily kiosk banks.
• Other duties as assigned.

Qualifications

Education and Experience

• High School Diploma or GED
• Must have previous supervisory experience.
• Must have previous experience in handling cash.

Additional Requirements

• Must be 21 years of age or older.
• Must be able to use a 10 key and have strong computer skills.
• Must have previous Main Bank experience.
• Respond to common inquiries and/or complaints from guest.
• Ability to deal with inebriated customers in a courteous manner.
• Flexibility to work varied shifts, including weekends and holidays, with variable overtime.
• Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust.
• Basic knowledge of S.D.S, or Casino Market Place is a plus.

Required Work Cards

• Registration with Gaming Control Board.

Machinery, Work Equipment, Programs, Software, Hardware Used

• None