Players Services Cage Cashier

Hollywood Casino York; York (York County); On-site; USD 34,000 - 52,000; Full time

Job summary

PENN Entertainment’s Hollywood Casino York is seeking staff for player services operations in a fast-paced casino environment. You will manage enrollment, redemptions and cash transactions with accuracy while delivering excellent guest service.

Applicants should have a HS diploma, money-handling experience, and basic computer skills. The role involves standing most of the shift and interacting with players to foster loyalty and drive rewards participation.

Qualifications

• High School Diploma or GED required or equivalent experience.
• Must be able to handle money accurately and securely.
• Ability to respond to guest inquiries in a professional manner.
• Capable of reading safety rules and manuals.
• Basic math skills are required for daily tasks.
• Ability to follow written and verbal instructions.
• Intermediate computer skills including MS Office and related systems.

Responsibilities

• Assists customers using the ACSC with enrollment, changes or redemptions in the player's club.
• Operates cash handling duties including exchanges and payouts per policy.
• Runs reports and verifies patron credit line requests.
• Demonstrates proficiency with AS400 menus and related controls.
• Serves as a property ambassador with strong knowledge of the casino.
• Develops relationships with loyal players to encourage repeat visits.
• Acts as Main Bank Cashier as needed; may not perform both cage cashier and main bank in one day.

Skills

Money handling

Customer inquiries

Safety rules reading

Basic math

Instruction interpretation

Intermediate computer knowledge

MS Office

Education

High School Diploma or GED

Tools

AS400

Job description

WE'RE CHANGING ENTERTAINMENT. COME JOIN US.

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits-such as day-one medical coverage, 401(k) matching, and annual performance bonus-may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

• Develops a thorough understanding of player's club and remains current on all promotions and events.
• Assists customers utilizing the ACSC with enrolling, changing or redemption transactions in player's club in a positive, helpful manner to maintain accuracy.
• Operates with an impressed inventory of cash and perform exchanges of gaming vouchers for cash, exchange cash equivalents for Front Money Deposits, exchange approved checks for cash, exchange chips for cash, exchange markers for cash, perform chip transfers, issue gaming vouchers, complete emergency BV transactions and respond to service issues at the TRU's and Coin Max.
• Runs reports and verification information for patron credit line requests in accordance with directive of HCPN Credit Committee and PGCB regulations.
• Demonstrates proficiency in AS400 menus, Internal Controls, ACSC system, department policies/procedures and any other functions associated with the successful operation.
• Serves as property ambassador and has solid overall knowledge of the property, including the casino.
• Develops and maintains a good relationships with loyal players in order to maximize opportunity for personalized experience and return visits.
• Functions as a Main Bank Cashier as necessary; however, may not function as both a Player Services Cage Cashier and a Main Bank Cashier within a single gaming day.

BRING US YOUR BEST.

• High School Diploma/GED. One year of prior work experience or equivalent combination of education and experience.
• Previous money handling experience preferred.
• Must have the ability to respond to common inquiries or complaints from guests.
• Must have the ability to read and interpret documents such as safety rules and manuals.
• Must have the ability to perform basic math skills.
• Must have the ability to interpret a variety of instructions (i.e., written, oral, etc.).
• Must have intermediate computer knowledge and be proficient in Microsoft Office applications and Server and Web-based systems.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

Walking 20% of the time.

Standing 80% of the time.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

This is a smoking environment in guest areas and a non-smoking, with the exception of designated areas, employee environment. High Noise Level.

STAY IN THE GAME. FOLLOW US.

We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer