PLAYER SERVICES CASHIER

ViziRecruiter,LLC.; Laughlin (NV); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Job summary

A leading entertainment company in Laughlin, Nevada is seeking a customer service representative to handle financial transactions and provide exceptional guest service. The position requires a high school diploma, cash handling experience, and the ability to work effectively in a fast-paced, often crowded environment. Applicants must be 21 years or older and willing to obtain a gaming license. This role offers a dynamic workplace and opportunities for career growth.

Qualifications

• Six months to one year of customer service experience preferred.
• Must be 21 years or older.
• General cashiering or prior money handling experience required.
• 10 key experience a plus.
• Ability to stand, lift, walk, bend, and stoop throughout duration of shift.
• Must be able to obtain LA gaming license.
• Excels both independently and as part of a team.
• Ability to tolerate second-hand smoke, noise, and bright lights.
• Ability to work at a fast pace in often crowded/noisy environment.

Responsibilities

• Handles financial transactions including credit checks and cashing checks.
• Determines customer qualifications for admission and opens new accounts.
• Accounts for all transactions and balances books for accuracy.
• Handles guest questions and concerns to provide exceptional service.
• Ensures cash drawer is balanced at all times.
• Communicates benefits of Players Club membership to guests.
• Maintains knowledge of promotions and effectively communicates to guests.
• Fulfills promotional offers at the club.
• Operates the point of sale register accurately.
• Assists in casino and property-wide events.

Skills

Customer service

Cash handling

Basic math skills

Math skills

Team player

Education

High School Diploma or equivalent

Tools

10-key experience

Job description

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Handles financial transactions including but not limited to performing credit checks, release of jackpot payments, exchanging cash for casino tokens, and cashing checks.
• Determines customer qualifications for PennPlay members admission by reviewing player information based upon established criteria, opens new player accounts, issues replacement cards, and merges duplicate accounts.
• Accounts for all transactions and balancing of books to ensure accuracy of casino revenue.
• Handles all guest questions and concerns to provide exceptional guest service.
• Ensures that the cash drawer is balanced at all times and makes exchanges with the vault when necessary.
• Effectively communicate the benefits of Players Club membership to all guests.
• Maintain comprehensive knowledge of all current and upcoming promotions, events and unique offers throughout the property and effectively communicate to guests.
• Fulfill all promotional offers to be redeemed at the club, including coupons, prizes, redemptions, entertainment tickets and drawing tickets.
• Operate point of sale register handling cash and credit cards accurately for entertainment ticket sales.
• Participate and assist in any needed capacity with all casino and property-wide events.

Requirements

• High School Diploma or equivalent required; Six months to one year of customer service experience preferred.
• Must be 21 years or older.
• General cashiering or prior money handling experience required.
• Basic math skills required;10 key experience a plus!
• Ability to stand, lift, walk, bend, and stoop throughout duration of shift.
• Must be able to obtain LA gaming license.
• Excels both independently and as part of a team.
• Ability to tolerate second-hand smoke, noise, and bright lights.
• Ability to work at a fast pace in often crowded/noisy environment.