Players Services Cage Cashier

ViziRecruiter,LLC.; Indiana (PA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Job summary

A leading entertainment company is looking for a Cashier to manage cash transactions and assist guests in their inquiries. The ideal candidate should have a High School Diploma, money-handling experience, and strong computer skills. Responsibilities include maintaining cash inventory, assisting customers with transactions, and developing a rapport with loyal players. This role offers a dynamic work environment with competitive benefits. Candidates should be prepared for physical demands including standing and walking for prolonged periods.

Qualifications

• Must have the ability to respond to common inquiries or complaints from guests.
• Intermediate computer knowledge required.
• Ability to read and interpret documents such as safety rules and manuals.
• Basic math and reading skills required.
• Intermediate computer knowledge and proficiency with Office and server/web-based systems.

Responsibilities

• Develops understanding of player’s club promotions and events.
• Assists customers with player’s club transactions.
• Operates cash inventory and performs exchanges.
• Runs reports for patron credit line requests per HCPN Credit Committee and PGCB regulations.
• Proficient with AS400 menus, ACSC system, and department policies.
• Serves as a property ambassador with knowledge of the casino and surrounding areas.
• Builds relationships with loyal players for repeat visits.
• Acts as Main Bank Cashier when needed, not exceeding daily role limits.

Skills

Money-handling experience

Customer service skills

Basic math skills

Proficiency in Microsoft Office

Basic math

Education

High School Diploma/GED

Tools

AS400

ACSC system

Microsoft Office

Job description

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual’s relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well‑being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Develops a thorough understanding of player’s club and remains current on all promotions and events.
• Assists customers utilizing the ACSC with enrolling, changing or redemption transactions in player’s club in a positive, helpful manner to maintain accuracy.
• Operates with an impressed inventory of cash and performs exchanges of gaming vouchers for cash, exchanges cash equivalents for Front Money Deposits, approved checks for cash, chips for cash, markers for cash, performs chip transfers, issues gaming vouchers, completes emergency BV transactions and responds to service issues at the TRU's and Coin Max.
• Runs reports and verification information for patron credit line requests in accordance with directives of the HCPN Credit Committee and PGCB regulations.
• Demonstrates proficiency in AS400 menus, internal controls, ACSC system, department policies/procedures and any other functions associated with the successful operation.
• Serves as property ambassador and has solid overall knowledge of the property, including the casino.
• Develops and maintains good relationships with loyal players in order to maximize opportunity for personalized experience and return visits.
• Functions as a Main Bank Cashier as necessary; however, may not function as both a Player Services Cage Cashier and a Main Bank Cashier within a single gaming day.

Requirements

• High School Diploma/GED. One year of prior work experience or equivalent combination of education and experience.
• Previous money‑handling experience preferred.
• Must have the ability to respond to common inquiries or complaints from guests.
• Must have the ability to read and interpret documents such as safety rules and manuals.
• Must have the ability to perform basic math skills.
• Must have the ability to interpret a variety of instructions (i.e., written, oral, etc.).
• Must have intermediate computer knowledge and be proficient in Microsoft Office applications and server and web‑based systems.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

• Walking 20% of the time.
• Standing 80% of the time.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

This is a smoking environment in guest areas and a non‑smoking, with the exception of designated areas, employee environment. High Noise Level.