Player Services Assistant Shift Supervisor - Durango

Durango Casino & Resort; Las Vegas (NV); On-site; USD 55,000 - 75,000; Full time

Job summary

Durango Casino & Resort in Las Vegas, NV is seeking a Player Services Assistant Shift Supervisor to lead a frontline team within the Player Services department. You will ensure tasks are completed and cash handling and balancing are accurate at shift end.

The role emphasizes delivering premier guest service, enforcing Nevada Gaming Control Board procedures, and developing and empowering team members. At least one year of casino money handling and eligibility for a gaming work card are required.

Qualifications

• One-year experience handling money in a casino cage.
• Must be able to obtain Gaming work card; at least 21 years old.
• Ability to lead and develop a team.

Responsibilities

• Oversee daily operations during the assigned shift.
• Support, develop, and inspire the team to perform.
• Ensure procedures set by the Nevada Gaming Control Board are followed.
• Balancing and closing tasks at shift end.

Skills

Money handling

People leadership

Job description

Player Services Assistant Shift Supervisor - Durango

Las Vegas, NV, United States

Job Description

JOB DESCRIPTION

Position: Assistant Shift Supervisor Department: Player Services

It’s great to meet you!

Thanks for taking the time to learn more about the next generation of Station Casinos properties, a brand stemming from Frank Fertitta, Jr.’s inclusive spirit, forward-looking vision, and dedication to excellence. Durango exists to give locals a place to go—a destination for people to feel welcome and at home, and we need some managers to help make this a reality.

Interested? Then see why this role is important to us.

This role is critical for us to succeed as an approachable, luxury destination offering best-in-class hospitality and exciting amenities for all. In addition to helping us get work done, as a supervisor at Station Casinos, you are expected to support, develop, and inspire the people you are responsible for because we believe in a people-first approach.

If you are willing to take on this responsibility, then check out what you will be doing.

Your role requires several outcomes or goals to be met. You are expected to meet the following financial, guest, and team member KPIs that are essential to our success. Most of the time, you will be:

Ensuring that all assigned tasks are completed as required and that all items are balanced at the close of business

Responsible for all day to day functions of myRewards Boarding Pass program including but not limited to enrolling Guests, assisting existing members with promotions or redeeming offers and aiding in Guest recovery

Ensuring that all procedures set forth by the Nevada Gaming Control Board are followed

Transferring bag coin from jet-sort to designated storage area

As a frontline supervisor, you are also expected to be there for your team, enable and empower them to perform, own your operation or shift, and build caring and trusting relationships with your people.

What we can’t train is what’s inside of you.

Our values are essential to us, and we need them to be important to you, too. We look for managers who are naturally kind, inclusive, forward-thinking, reliable, passionate, and self-aware so they can lead by example. Being a role model for our values is non-negotiable!

So far, so good, but just one or two more things.

In a perfect world, we would also like you to come with:

One-year experience handling money in a casino cage required

Must be able to obtain Gaming work card (Must be at least 21 years of age)